The original Peloton Bike, Peloton Guide, and select Peloton Accessories and Apparel are available for purchase on Amazon in the United States as of August 24, 2022.
To shop Peloton on Amazon, please visit amazon.com/onepeloton.
Depending on the delivery location, Members who purchase a Peloton Bike from Amazon will either receive Expert Delivery and setup from the Amazon delivery team, or they will be required to self-assemble the Peloton Bike. To verify your eligibility and to see if Expert Delivery is available in your area, please contact Amazon directly by clicking here.
PRODUCTS & PURCHASE
Q: Which products is Peloton selling on Amazon? How can I purchase?
A: On Wednesday, August 24, 2022, Peloton is launching an Amazon storefront in the US and selling the original Peloton Bike, Guide, and select Peloton Accessories and Apparel. To shop Peloton on Amazon, visit amazon.com/onepeloton
Q: Is pricing on Amazon the same as purchasing through Peloton?
A: Yes, pricing on the Peloton Amazon storefront is the same as purchasing through Peloton. From time to time, Amazon or Peloton may offer promotional pricing.
Q: Can I finance my purchase?
A: You can purchase select Peloton products on our Amazon storefront using any of Amazon’s accepted payment methods.
Q: Will Peloton be selling products on Amazon in other markets?
A: At this time, we are selling select Peloton products on Amazon in the US, UK, and Germany.
Q: What is the return policy for the Bike and Guide? Is there a Home Trial?
A: The Peloton Bike and Guide have a 30-day return policy. If a return is initiated within the first 30 days, Amazon will refund the full cost of your hardware. Membership payments made during this period will not be refunded. Returns must be requested via Amazon. For assistance with your return, please contact Amazon at pelo.tn/3QQZOkx
Q: What is the return policy for Accessories and Apparel?
A: You’ll have 30 days to return your unused Peloton Accessories and Apparel purchased through Amazon. Returns must be requested via Amazon. For assistance with your return, please contact Amazon at pelo.tn/3QQZOkx
Q: Can I cancel my Peloton Bike or Guide order before receiving delivery?
A: Per Amazon’s cancellation policy, you can cancel orders that haven’t entered the shipping process yet. For more information on Amazon’s cancellation policy, visit pelo.tn/3dAaVjx
Q: Are you planning to sell [XYZ/specific] Apparel products on the Amazon storefront?
A: We have select Peloton Apparel available for purchase on our Peloton Amazon storefront. To shop additional Peloton Apparel, visit apparel.onepeloton.com
Q: Are you planning to sell [XYZ/specific] Accessories on the Amazon storefront?
A: We have select Peloton Accessories available for purchase on our Peloton Amazon storefront. To shop additional Peloton Accessories, visit onepeloton.com/shop/accessories
DELIVERY & SETUP
Q: What are the delivery options for Bike purchases through Amazon?
A: Depending on your delivery location, you’ll have the option to select either Expert Delivery or Self Assembly.
Q: How does Expert Delivery work for the Bike?
A: With Amazon’s Expert Delivery option, a trained technician will assemble your Peloton Bike in your room of choice.
Q: How does Self Assembly work for the Bike? What is Self Assembly?
A: With our Self Assembly delivery option you’ll receive one box including all components of the Peloton Bike which will include instructions and a QR code directing you to a video for step by step guidance to setup your Bike. If you have further questions, please contact Peloton’s Support team at support.onepeloton.com
Q: How can I access the Self Assembly step by step video?
A: For step by step guidance to setup your Peloton Bike, please visit onepeloton.com/setup
Q: I don’t see Expert Delivery as an option during checkout, am I eligible for this?
A: Amazon’s Expert Delivery option may not be available in your delivery area. To verify eligibility, please contact Amazon at pelo.tn/3QQZOkx
Q: Is delivery (both Expert Delivery and Self Assembly) included/free for all Peloton purchases made via Amazon?
A: Yes, delivery is free with your purchase.
Q: How does delivery/shipping work for the Guide?
A: Your Peloton Guide will be delivered via parcel shipping.
Q: If I purchase a Peloton Bike through Amazon, when can I expect it? Can I schedule the date of delivery?
A: Delivery will vary by location and delivery method selected. With Expert Delivery, you will be provided options to select a date and three-hour delivery window upon checkout.
Q: I’m having issues with my Expert Delivery, can you help?
A: For assistance, please contact Amazon at pelo.tn/3QQZOkx
Q: I purchased a Peloton Bike or Guide via Amazon, how do I activate my Membership?
A: You’ll be prompted to purchase and activate your Peloton Membership directly from your device during setup. For more information, visit onepeloton.com/setup
Q: Do I need the Peloton All-Access Membership for my Bike?
A: You’ll need an All-Access Membership to access our library of content on the Peloton Bike. The All-Access Membership also includes access to the Peloton App for your entire household, live and on-demand classes, personalized class recommendations and access to training programs that help you reach your goals. For more information, visit onepeloton.com/membership
Q: Where can I learn more about Peloton Membership?
A: To learn more about Peloton Membership, visit onepeloton.com/membership
Q: Can I use the Peloton Bike without a Membership?
A: To access content on the Peloton Bike, you will need an All-Access Membership.
Q: Can I use the Peloton Guide without a Membership?
A: To access content on the Peloton Guide, you will need a Guide-only All-Access Membership.
Q: Is the Peloton Bike purchased via Amazon covered under the Peloton Limited Warranty?
A: Yes, your Peloton Bike purchase comes with our standard limited warranty. For more information on our limited warranty, visit pelo.tn/3rTIz7r
Q: Is the Peloton Guide purchased via Amazon covered under the Peloton Limited Warranty?
A: Yes, your Peloton Guide purchase comes with our standard limited warranty. For more information on our limited warranty, visit pelo.tn/3AsIyg7
Q: Can I purchase a Peloton Protection Plan for a Peloton Bike or Guide purchased via Amazon?
A: Your Peloton Bike and Guide purchase via Amazon comes with Peloton’s standard limited warranty. Peloton Protection Plans, an extension of the limited warranty, are not available for purchase via Amazon, but can be purchased from Peloton within the first 12 months of ownership. For more information, visit pelo.tn/3T1Kpji
Q: Who should I contact if I need assistance with a repair?
A: Please contact Peloton’s Support team at support.onepeloton.com. Please note, you’ll need to verify order information including your order ID and delivery date.
PROMOTIONS & REFERRALS
Q: Can I use a Peloton referral code when I purchase via Amazon?
A: Referral codes and promotions are not available for purchases made on the Peloton Amazon store.
Q: If I purchase a Peloton Bike via the Amazon store, will I still qualify for the Peloton Referral Program?
A: Peloton’s Referral Program is available to All-Access Membership subscription holders. Shortly after your first few workouts, your referral code will be available at members.onepeloton.com