On May 5, 2021 the U.S. Consumer Product Safety Commission (CPSC) and Peloton announced the voluntary recall of Peloton’s Tread treadmill. Consumers who have purchased Tread should immediately stop using it. In the United States, the Tread was only sold as part of a limited invitation-only release from about November, 2020 to about March, 2021. We are already developing a repair for your Tread which we hope will be available soon.
If you would prefer not to wait for the repair and would like to return your Tread, click here.
Frequently Asked Questions
Why is Peloton recalling the Tread?
Peloton, in cooperation with the US Consumer Product Safety Commission, is recalling the Tread because the touchscreen console on the Tread can detach and fall, posing a risk of injury to consumers.
How do I know if I have a Tread?
The Peloton Tread has a 23.8-inch high definition (HD) touchscreen console, a running deck space of 59 inches and a non-slatted running belt. The model number TR02 is printed on a black sticker located on the end cap in the front of the treadmill deck. See photos here.
Only 1050 units were distributed in the United States between November 2020 and March 2021.
What should I do if I have a Tread?
After determining you have a Tread, you should immediately stop using the Tread and review the options available set forth below and contact Peloton.
What is Peloton doing in response?
Peloton is implementing a voluntary recall for the Tread in cooperation with the CPSC. We are already working to develop a repair for your Tread touchscreen console and hope that this CPSC-approved repair will be available soon. Until this repair is available, Tread owners can either wait for the repair to be approved in the coming weeks, or they can request a full refund.
If you would like to request a refund, please enter your request here.
I’m a Tread member and had an incident with the product I never reported to the company. What should I do?
Thank you for bringing this to our attention. We want to learn more about your experience. Please email us at email@example.com or call Member Support. Once you have reached out, someone from our team will give you a call back to get additional details about what happened. Please note that we are required to share personal contact information of U.S. Members with the CPSC.
Can I continue to use the Tread?
No. As our joint press release with the CPSC states, we strongly recommend that you immediately stop using the Tread.
We hope to be able to provide and install a CPSC-approved repair on your Tread soon. We do not have precise information on the timing at this moment.
We know this may present an inconvenience, but your safety and that of your family is important to us, and we feel strongly that this repair will help make the product safer.
How do I schedule the repair for my Tread?
If you provide us with your name and contact information, we can give you a call as soon as we are in a position to schedule the repair. Please submit your request here.