On May 5, 2021, Peloton Interactive, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of Peloton’s Tread treadmill. Consumers who have purchased the Tread should stop using it until the approved repair has been completed. In the United States, the Tread was only sold as part of a limited invitation-only release from about November 2020 to about March 2021.
Peloton announced this voluntary recall as part of our commitment to product safety, to support our Members, and to stand behind the quality of our products.
Please review the information below to confirm if your Tread is included in this recall and contact Peloton Member Support to obtain information about receiving either a free in-home repair, or a refund and removal of the Tread from the home.
The free in-home repair will ensure that the touchscreen console remains securely attached to the Tread at all times. Our Peloton-trained technicians will visit your home for a free service visit for this repair. To schedule your free service visit, please check your email for scheduling details or reach out to support here: support.onepeloton.com. Note: Tread model treadmills sold on or after September 2021 are not affected by this recall.
The CPSC Press Release is available here.
To schedule your free service visit, please check your email for instructions or reach out to support here: support.onepeloton.com
Frequently Asked Questions
Why is Peloton recalling the Tread?
Peloton, in cooperation with the U.S. Consumer Product Safety Commission, is recalling the Tread model TR02 because the touchscreen console on the Tread can detach and fall, posing a risk of injury to consumers. Peloton announced this voluntary recall as part of our commitment to product safety, to support our Members, and to stand behind the quality of our products.
How do I know if my Tread is included in this recall?
The Peloton Tread has a 23.8-inch high definition (HD) touchscreen console, a running deck space of 59 inches and a non-slatted running belt. The model number TR02 is printed on a black sticker located on the end cap on the front of the treadmill deck. See photos here.
Only 1,050 units were distributed in the United States between November 2020 and March 2021. Note: Tread model treadmills sold on or after September 2021 are not included in this recall.
What should I do if I have a Tread?
After determining whether your Tread is included in the recall, you should immediately stop using the Tread and review the options available set forth below and contact Peloton.
What is Peloton doing in response?
Peloton is offering to replace the touchscreen console to ensure that the touchscreen console remains securely attached to the Tread at all times. To schedule your free service visit, please check your email for instructions or reach out to support here: support.onepeloton.com.
If you would like to request a refund, please enter your request here.
I’m a Tread member and had an incident with the product I never reported to the company. What should I do?
Thank you for bringing this to our attention. We want to learn more about your experience. Please contact our Member Support Team by clicking here. Once you have reached out, someone from our Team will give you a call back to get additional details about what happened. Please note that we are required to share personal contact information of U.S. Members with the CPSC.
Can I continue to use the Tread?
No. As our joint press release with the CPSC states, we strongly recommend that you immediately stop using the Tread until the approved repair is completed.
To schedule your free service visit, please check your email or contact our Support Team here: support.onepeloton.com.
How do I schedule the repair for my Tread?
To schedule or reschedule the free service visit, please follow the directions in the email that was sent to you if you are the subscription owner. Only the subscription owner is authorized to schedule the repair.
If you’re experiencing issues scheduling your appointment, please contact our Support Team here: support.onepeloton.com.
What does the repair appointment include?
A Peloton-trained technician will be coming to your home to install a CPSC-approved repair to your Tread to replace the touchscreen.