As with all consumer electronics, the pace of innovation is swift. Given the age and technology of your first-generation touchscreen, it no longer accommodates the software updates we regularly develop and release. We are still committed to maintaining the current experience; however, the first-generation touchscreen will no longer support new features.
What Does That Mean for First-Generation Users?
In order to meet your expectations of the Peloton experience, we recommend that all Members riding with a first-generation touchscreen upgrade their display. Peloton will provide upgrade discount codes to all Members still using first-generation touchscreens. If you received an email containing a code, contact our inside sales team at 866-650-1996 to purchase a touchscreen for $350. Again, you’ll still be able to use your current touchscreen and the upgrade is optional.
Who is Eligible for the Upgrade Discount?
Any active Peloton Member with a first-generation touchscreen is eligible for the upgrade. The code will be sent via email to the membership owner on your account. If you own a first-generation touchscreen and have not received a unique code, please check your spam folder. If it is not there, please call 866-679-9129 and have your original touchscreen's serial number on hand.
To learn how to locate your touchscreen’s serial number, please refer to the following article: Locating Your Bike and Touchscreen Serial Number.
What Model Touchscreen Do I Own?
Not sure if you own a first-generation touchscreen? Here are some easy ways to check:
- The touchscreen power button is round, orange, and located on the top of the touchscreen.
- First-generation touchscreens were manufactured before September 2016, so if you got your Bike before that, you probably have one.
- First-generation touchscreen serial numbers start with “72010”. You can find the serial number on the label on the back of your touchscreen.