Please refer to the following frequently asked questions regarding Peloton delivery reschedules.
How can I find a delivery estimate for my order?
There are a few different ways to find delivery estimates for your order:
- You can view the shipping estimate for your order when you go to check out on our website.
- If you make a purchase in one of our showrooms, the staff there will confirm the shipping estimate for your order.
- Through the self-schedule link that was sent to you after purchase.
If you need to delay the delivery of your Peloton product, please contact our Member Support Team ASAP. Once your product is shipped, we are unable to delay the delivery, so it's important we know your needs as soon as possible to ensure your Bike is shipped at a convenient time.
If you have any questions about your delivery or delivery schedule, you can reach the Scheduling Team directly using the contact information provided in your confirmation email.
Why was my delivery rescheduled?
While we always aim to avoid rescheduling deliveries, it can happen for a variety of reasons: inclement weather, warehouse staffing constraints, or transit delays meaning that Bikes or Treads haven’t yet made it to your area as planned. We inform you of a rescheduled delivery and new delivery time as soon as possible.
All new delivery times are scheduled for the earliest possible date. If you would prefer not to wait, we will cancel your order and process a full refund at your request.
How will I know if my delivery is rescheduled?
You will receive a new delivery confirmation time by email and/or SMS.
Why was I rescheduled more than once?
We try not to reschedule any delivery, but unfortunately it can happen because of sudden events like road closures, civic disruptions, warehouse closures, or inclement weather.
If we reschedule your delivery, we try our absolute best not to do it again and as part of our standard practice, will try to get you the earliest possible delivery date.
Why did someone who ordered after me get their product sooner?
Many factors go into the delivery process. While we try to make sure everyone gets their Bike, Tread, accessories or Apparel as soon as possible, the availability of the specific product, transit times and local conditions can play a role in determining the delivery date.
Does Peloton use other companies to deliver its products?
Our number one priority is to protect the Member experience. We work with delivery partners to make sure we can reach as many Members as possible and still deliver a first-rate delivery experience.
I have not received my delivery and the scheduled date has passed; what do I do now?
We’re really sorry you didn’t receive your delivery. Please have your order number ready and contact our Member Support Team by clicking here.