There are three main reasons for the Peloton Tread to stop unexpectedly: the power cord is disconnected, the installation does not meet electrical power requirements, or the safety key is disconnected.
- Always check if your power cable is connected properly to the outlet and your Peloton. The power cord must have enough slack to stay fully attached even when the Tread inclines. Keep the Tread no more than 5' from the outlet and never use an extension cord.
- The installation of the Peloton Tread/Tread+ should always meet the power requirements. You should NOT use GFCI outlets. Additionally, make sure you are using a dedicated outlet. It should be at least 15 A and have no other devices on it besides the Tread. Consult an electrician if you are not sure if your outlet meets these requirements. For more on electrical requirements, please click here.
- Make sure that your safety key is properly connected while the Tread is in use.
- The area surrounding the safety key and safety key opening should be kept dry and free from moisture. Please refrain from using any liquid cleaners around the area. If the safety key, safety key opening, or surrounding area is exposed to liquid (including cleaners, sweat, or drinks) or appears wet or moist, it is important to dry the safety key and the surrounding area immediately.
- After the area has been dried from a spill or exposure to moisture, please test the safety key by pulling it out while walking on the Tread to ensure that the safety key is still working properly.
If you have checked the three steps outlined above and your Peloton repeatedly stops without user-prompt, please stop using the Tread and contact our Member Support Team by clicking here.