Tread Touchscreen Power Troubleshooting
If your Tread's touchscreen is not powering on, there could be a loose connection.
Please make sure that the power cable on your Peloton Tread is connected properly to both the electrical outlet and the Tread's deck.
Also, check that the cord behind the touchscreen is attached properly. There are 3 ports and it should be fully seated in the middle port.
After checking the connection, hold the power button located at the back of the touchscreen for 5 seconds and wait until the Peloton logo appears.
In the event that the touchscreen does not light up, touch the stop button and check if the knobs and center button are receiving power.
If the screen or the Tread does not power on, please contact our Member Support Team by clicking here.
Tread Power Troubleshooting
If your Peloton Tread is not receiving power, first ensure that the power switch button is on and the Tread is plugged into an outlet that meets its power requirements.
The power requirements for the Tread are: 120V, 60Hz, 15A dedicated circuit. A dedicated circuit is a circuit used for a single appliance. Also, ensure that the Tread is not plugged into a GFCI outlet.
If the outlet meets the power requirements, check that the power cable is connected properly to both the electrical outlet and the Tread's deck.
If the Tread is still not receiving power, please try switching to a different outlet. Do not use a power strip, power adaptor, or an extension cord.
If issues persist, please contact our Member Support Team by clicking here.