If you encounter an error message on your Peloton, it is usually resolvable by shutting down your Peloton completely and restarting it.
In most cases, you will see a gray or yellow pill on your touchscreen. If powering down your Peloton does not resolve the issue, please tap on the pill 7 times and take note of the code. Proceed to reach out to Member Support for assistance.
You can reach Member Support by email at firstname.lastname@example.org or by phone at (866) 679-9129. Our Team is available 9am-7pm ET Monday-Friday and 9am-6:30pm ET Saturday-Sunday.