At Peloton, we care deeply about our community, and the COVID-19 pandemic has impacted not only our own team and Members but also the global community at large. As we all continue to grapple with this escalating health crisis, we have taken several steps to protect and support our Members and our global team as we work through this unprecedented situation. Please view our latest updates below.
|Bike and Tread Availability||Delivery Times||Bike Delivery Status||Tread+ Delivery Status|
|Returns/Service Appointments||Delivery Practices||Showroom Openings||Peloton Studios NY|
Bike and Tread Availability
Sales, deliveries, and service visits have resumed for the Peloton Bike, Bike+ and Tread+.
Due to increased demand, Bike and Tread+ orders placed today are unlikely to be delivered any sooner than 4 weeks from now and over 9 weeks in some areas. Once your order is placed, you will receive complimentary access to the Peloton App which offers yoga, strength, running, and a variety of other classes.
Bike Delivery Status
Following local guidance, Peloton has resumed in-home deliveries of the Peloton Bike and Bike+ in applicable areas. In select areas, Delivery Teams will continue to utilize our threshold delivery format—where we will fully assemble your Peloton Bike, but leave it at the entrance to your home or apartment unit. To verify delivery practices in your location, please contact our Member Support Team.
If you are eligible for in-home delivery but would prefer that our Delivery Team not enter your home, please let them know when they call prior to delivery and they will accommodate.
Tread+ Delivery Status
We have resumed Tread+ sales and deliveries in most areas. To verify that your location is eligible for delivery, please contact our Sales Team here.
Please note we are only able to offer threshold delivery for Bike products; due to the size and weight of the Tread+ we cannot perform a threshold delivery.
Peloton is actively monitoring announcements from the CDC and other health agencies in order to ensure that we are up-to-date and providing our Members the safest environment possible. We appreciate your patience and cooperation.
We previously took precautionary steps to prevent the further spread of COVID-19, including pausing service visits in Members’ homes. We have started to resume these service visits in select areas and will continue to add additional locations in the coming weeks.
If you are experiencing issues with your Peloton Bike or Tread+, please contact our Member Support Team for further assistance and scheduling information.
If you have an outstanding service appointment, our Member Support Team will contact you to schedule as soon as service visits have been approved in your area.
At Peloton, the health and safety of our community is always our top priority. In light of the ongoing developments in COVID-19 pandemic, we have taken the following precautions to ensure our Field Ops Delivery Teams are following current recommendations from public health authorities to keep our Members and the Peloton Team safe:
- We ensure every van has sanitizer wipes for easy use.
- At the end of each day, every day, the Team wipes down the delivery van with sanitizer wipes.
- Hand sanitizer and gloves are placed in each van.
- We have changed our operating procedures to minimize interpersonal contact as much as possible.
To ensure the safety of our Members, we have asked our third-party delivery partners to take similar protective measures for the deliveries that they manage for us.
Select Peloton Showrooms are open by appointment only. While some locations remain temporarily closed, our Sales Team is still available to answer your questions by phone or chat. To see if your local Showroom is open, please visit our Showroom page here.
Peloton Studios NY
We will open Peloton Studios New York when we can safely accommodate both our Members and staff. We will share an opening date when it is set and with advanced notice to allow for our Members to plan and book accordingly.