We know you’re going to love your Peloton Experience, but if you’re unsure, we completely understand. That’s why Peloton is offering Members the opportunity to purchase a Bike without the hassle. Eligible Members will be able to try the Peloton Bike and accessories if purchased together for 30 days and be able to request a return without being charged the return fee. If you’re not satisfied with your Peloton experience, just reach out to our support team within 30 days of delivery and we’ll pick up your Bike and provide a full refund.

Who is eligible for Home Trial?

• Members purchasing their first bike
• Members who have never done Home Trial

What is refundable?

• Bike and all accessories purchased together within 30 days
• Subscription
• Delivery Fees

How to request a return?

• Chat
• Phone

Home Trial does not apply to the following:

• The Peloton Tread
• More than one Bike per order
• Accessory purchased (without Bike)

To learn more about Peloton’s return policy, please click here.

To contact us:

Call support at 1⁠-⁠866⁠-⁠679⁠-⁠9129

Email support at support@onepeloton.com