Being strong and built to last, the Peloton Bike is designed to provide a near-silent experience. However, it's always best to pay close attention to your Bike to ensure everything is running smoothly.
The Bike has a lot of moving pieces, and often only small adjustments are needed to get your Bike back to a near-silent ride. Your Bike does require some simple maintenance which you can check out in our Caring For Your Bike section.
If you continue to hear a sound coming from your Bike, please contact our Member Support Team. We ask that you provide a video of the noise so that we can diagnose the issue. Here are the guidelines for the video:
- Video Length: ~15 secs.
- Video Size: 20MB or under (anything larger will be rejected as an email attachment).
- Volume lowered unless the issue relates to the speakers.
- Focused on the area where the issue is being reported.
- Please also make sure to collect the serial number of your Peloton.
You can reach Member Support by email at support@onepeloton.com.