In locations where there is a reduced risk of infection of COVID-19, we have resumed repairs or service appointments that require our teams to enter a home or residence beyond the threshold. Bike swaps and returns have also resumed with delays. For more information on the procedures we’re taking to keep our Members and team safe, click here. As soon as we can resume normal service appointment procedures, we will contact you.
Being strong and built to last, the Peloton Bike is designed to provide a near-silent experience. However, it's always best to pay close attention to your Bike to ensure everything is running smoothly.
The Bike has a lot of moving pieces, and often only small adjustments are needed to get your Bike back to a near-silent ride. Your Bike does require some simple maintenance which you can check out in our Caring For Your Bike section.
If you continue to hear a sound coming from your Bike, please email us at firstname.lastname@example.org and include a short video of the noise. We will run the issue by our technicians and determine the best way to get you back up and riding noise-free.