All Peloton bike purchases come with a 12-month commitment. You may only cancel your subscription once that commitment has been fulfilled as per the Peloton Subscription Terms and Conditions.
If you are outside of your commitment and would still like to cancel, you may cancel your subscription by contacting our Support team at 866-679-9129 (Option 2).
We are sad to see you go! If you'd like to give us another try, you can reactivate your account at any time by logging into your bike with your email and password.