All Peloton bike purchases come with a minimum 12-month commitment. You may only cancel your subscription once that commitment has been fulfilled as per the Peloton Subscription Terms and Conditions. However, you may pause your subscription for up to 3 months for every 12-month commitment period. For example, if you are financing your bike over a 39 month period, you may pause your subscription up to 3 times and up to 3 months each time. Any approved pauses will result in your account being credited with subscription waivers for the corresponding number of months and can be used after your commitment ends.
If you are outside of your commitment and would like to pause or cancel your subscription, please contact our Support team at 866-679-9129.
We are sad to see you go! If you'd like to give us another try, you can reactivate your account at any time by logging into your bike with your email and password.