To help prevent the further spread of COVID-19, we will fully assemble your Bike and bring it to the entrance of your home or apartment unit. For more information on this new process, click here. Depending on your delivery location, our Team may be able to place your Bike in your room of choice. For more information on the procedures, we’re taking to keep our Members and Team safe, click here.
Once in your home, the delivery technician will need 15 to 30 minutes to complete the assembly of your Bike. All technicians are professional, courteous and will be respectful in your home. Your technician will make sure that your Bike hardware is properly assembled before leaving; however, once this is completed, you will be responsible for setting up your Peloton account and activating your Peloton Membership (it's easy! And we're here to help). Your delivery technician will also remove boxes and packaging that your Bike shipped in from your home.
You can expect that your technician will run through the following before they leave your home:
1. All nuts and bolts on your Bike are tightened.
2. Power on the touchscreen to confirm that it works properly.
3. Check that your Peloton Bike is stabilized.
Please note, tipping your technicians is always at your discretion.
Ready to receive your Bike? Here are some tips for placing your Bike in your home.