Troubleshooting Peloton Software Updates

If your Bike/Bike+ appears stuck on an update, please wait 10-15 minutes. Most issues will resolve themselves in a 10- to 15-minute timeframe.

If the touchscreen is still stuck on the update screen after 10-15 minutes, please troubleshoot by performing a power cycle:

1. Press and hold the button on the back of the touchscreen until a shutdown prompt appears.
   • If the touchscreen does not display the shutdown prompt, proceed to Step 3.
2. Select “shut down” to fully power down the touchscreen.
3. Disconnect the power cable from the center port of the touchscreen for one (1) minute.
4. Reconnect the power cable after one (1) minute has passed. You should feel and/or hear a click when the power cable is plugged all the way in and is fully seated.
5. Press and hold the power button on the touchscreen to turn on the Bike/Bike+.

Try initiating the updates again after performing a power cycle. Again, it is normal for this step to take between 10 and 15 minutes.

If your Tread/Tread+ appears stuck on an update, please wait 10-15 minutes. Most issues will resolve themselves in a 10- to 15-minute timeframe.

If the touchscreen is still stuck on the update screen after 10-15 minutes, please troubleshoot by checking to see if the power cable in the center port of the touchscreen is fully seated. If the power cable is fully seated, the next step is to perform a power cycle:

1. Press and hold the button on the back of the touchscreen until a shutdown prompt appears. 
   • If the touchscreen does not display the shutdown prompt, proceed to Step 3.
2. Select “shut down” to fully power down the touchscreen. 
3. Flip the power switch on the base to OFF.
4. Disconnect the power cable from the base for one (1) minute.
5. Reconnect the power cable after one (1) minute has passed. 
6. Flip the power switch on the base to ON.
7. Press and hold the power button on the touchscreen to turn on the Tread.

Try initiating the updates again after performing a power cycle. Again, it is normal for this step to take between 10 and 15 minutes.

If your Row appears stuck on an update, please wait 10-15 minutes. Most issues will resolve themselves in a 10- to 15-minute timeframe.

If the touchscreen is still stuck on the update screen after 10-15 minutes, please troubleshoot by checking to see if the power cable in the center port of the touchscreen is fully seated. If the power cable is fully seated, the next step is to perform a hard reset:

1. Hold the power button on the back of the touchscreen and the volume UP button for 10-15 seconds.
2. The screen should automatically power off.
3. Turn the touchscreen back on via the power button and wait for the Row to power on and begin the startup sequence.

If your Guide appears stuck on an update, please wait 30 minutes. Most issues will resolve themselves in a 30-minute timeframe.

If the Guide is still stuck on an update after 30 minutes, please check the following:

1. Ensure your Wi-Fi network is not experiencing any issues.
2. On your Guide, navigate to Settings > Network > Reconnect to reconnect to your existing network to to connect to a new one. 
3. Perform a power cycle on the Guide by disconnecting the power cable directly from the outlet power source. Wait several seconds, and then plug the power cable back into the power source.