As of November 1, 2022, the Peloton Bike, Bike+, Guide, Tread, and select Peloton Accessories will be available for purchase at DICK'S Sporting Goods® in the United States.
- Members who purchase a Peloton Bike+ and Tread from DICK'S Sporting Goods® will receive Expert In-Home Delivery and setup.
- Depending on the choice made during checkout, Members who purchase a Peloton Bike will either receive Expert In-Home Delivery or will be required to self-assemble the Peloton Bike. For instructions on how to self-assemble your Peloton Bike, please click here or visit our Setup Page.
- Peloton Guide and Peloton Accessory offerings can be purchased online or in select DICK’S Sporting Goods® retail locations.
Support
For more information on your service inquiries, please reach out to our Peloton Support Team or the DICK’S Sporting Goods® Support Team. Details on which support team can provide help on a particular service can be found in the table below.
| Service | Member Care |
|
Accessories (Shoes & Mat) Returns and Guide Returns and Refunds |
DICK'S Sporting Goods® |
|
Bike via Self Assembly, Carry Out Returns, and Refunds |
DICK'S Sporting Goods® |
|
Order Transactional Inquiries |
DICK'S Sporting Goods® |
|
Expert In-Home Delivery of Peloton Bike, Bike+, and Tread Scheduling |
Peloton |
|
Expert In-Home Delivery of Peloton Bike, Bike+, and Tread Returns and Refunds |
Peloton |
| Peloton Bike, Bike+, Tread, and Guide Troubleshooting | Peloton |
|
Peloton Accessory, Bike, Bike+, Guide, and Tread Warranty Claims |
Peloton |
FAQS
Products and Purchases
Q: What is Peloton selling at DICK'S Sporting Goods®?
A: We will be selling the Peloton Bike, Bike+, Tread, Guide and select Peloton Accessories at more than 100 DICK'S Sporting Goods® stores across the US and online at DICK’S Sporting Goods® website.
Q: Is pricing on DICK'S Sporting Goods® the same as purchasing through Peloton?
A: Yes, pricing on your Peloton purchases through DICK'S Sporting Goods® is the same as purchasing through Peloton. From time to time, DICK'S Sporting Goods® and Peloton may offer promotional pricing.
Q: Can I finance my Peloton purchase through DICK'S Sporting Goods®?
A: Financing options will be available for those who qualify through DICK'S Sporting Goods® financing partners.
Q: Will there be inventory at DICK'S Sporting Goods® stores?
A: At launch, Peloton Bike, Bike+, and Tread deliveries will be fulfilled by Expert In-Home Delivery and setup. Peloton Guide and select Accessories will also be available for carry out in-store at eligible DICK'S Sporting Goods® locations. We will also provide Members with the opportunity to buy the Peloton Bike in-store or online with an in-store pick up option at eligible locations.
Q: Will items also be available for purchase on the DICK'S Sporting Goods® website?
A: Yes, all products available in-store will also be available on DICK’S Sporting Goods® website.
Q: Do you plan to partner with brick-and-mortar retailers in international markets?
A: At this time, our partnership with DICK'S Sporting Goods® is for US stores only.
Q: What is the return policy for the Peloton Bike, Bike+, Tread, and Guide? Is there a Home Trial?
A: The Peloton Bike, Bike+, Tread, and Guide have a 30-day return policy. If a return is initiated within the first 30 days, DICK'S Sporting Goods® will refund the full cost of your hardware. Membership payments made during this period will not be refunded.
- For assistance with your return, please refer to the “Member Care'' table at the top of this page and contact the appropriate Support team.
- You can contact the Peloton Support team at support.onepeloton.com and the DICK’S Sporting Goods® Support team at www.dickssportinggoods.com/s/help-desk.
Q: What is the return policy for Peloton Accessories?
A: You’ll have 30 days to return your unused Peloton Accessories purchased through DICK'S Sporting Goods. Returns must be requested via DICK'S Sporting Goods®. For assistance with your return you can contact them here.
Q: Can I cancel my Peloton Bike, Bike+, Tread, or Guide order before receiving delivery?
A: Per DICK'S Sporting Goods’s® cancellation policy, you can cancel orders that haven’t entered the shipping process yet. You can find more information on DICK'S Sporting Goods®’s cancellation policy here.
Q: Are you planning to sell Accessories on the DICK'S Sporting Goods®?
A: We will have select Peloton Accessories available for purchase at DICK'S Sporting Goods®. To shop additional Peloton Accessories, visit onepeloton.com/shop/accessories.
Q: Can I return items purchased through DICK'S Sporting Goods® website at a DICK'S Sporting Goods® location?
A: Please refer to DICK’S Sporting Goods® return policy for more information on returning online purchases.
Delivery & Setup
Q: What are the delivery options for Peloton Bike purchases through DICK'S Sporting Goods®?
A: At launch, Peloton Bike, Bike+ and Tread deliveries will be fulfilled with Expert In-Home Delivery.
- Peloton Guide and select Accessories will also be available for carry out in-store at select DICK'S Sporting Goods® locations.
- Members will also have the opportunity to buy the Peloton Bike online or in-store with an in-store pick up option. Peloton Bikes purchased via in-store carry out or pick-up will require Self Assembly.
Q: How does Expert In-Home Delivery work for the Peloton Bike, Bike+, and Tread?
A: With DICK'S Sporting Goods®’s Expert In-Home Delivery option, a trained delivery technician will assemble your Peloton Bike in your room of choice.
Q: How does Self Assembly work for the Peloton Bike? What is Self Assembly?
A: Self Assembly is a choice made at checkout DICK'S Sporting Goods®. Members who opt for in-store carry out or buy online and pickup in-store will receive one box, including all components of the Peloton Bike.
- This box will include instructions and a QR code directing you to a video for step by step guidance to set up your Bike. If you have further questions, please contact Peloton’s Support team at support.onepeloton.com.
Q: How can I access the Self Assembly step by step video?
A: For step-by-step guidance on how to setup your Peloton Bike, please visit onepeloton.com/setup.
Q: Is delivery (both Expert In-Home Delivery and Self Assembly) included/free for all Peloton purchases made via DICK'S Sporting Goods®?
A: Yes, delivery is free with your purchase.
Q: How does delivery and or shipping work for the Peloton Guide and Accessories?
A: Peloton Guide and Accessories can be delivered via parcel shipping or purchased at eligible DICK’S Sporting Goods® locations. Members who purchase these products online will also have the option to pick them up at eligible DICK’S Sporting Goods® retail stores.
Q: If I purchase a Peloton Bike through DICK'S Sporting Goods®, when can I expect it? Can I schedule the delivery date?
A: Delivery will vary by location and delivery method selected. With Expert Delivery, you will be provided with options to select a date and three-hour delivery window upon checkout.
Q: I’m having issues with my Expert In-Home Delivery, can you help?
A: For assistance, please contact Peloton’s Support team at support.onepeloton.com for scheduling and expert delivery.
Membership
Q: I purchased a Peloton Bike, Bike+, Tread, or Guide via DICK'S Sporting Goods®, how do I activate my Membership?
A: You’ll be prompted to purchase and activate your Peloton Membership directly from your device during setup. For more information, visit onepeloton.com/setup.
Q: Do I need the Peloton All-Access Membership for my Peloton Bike, Bike+, or Tread?
A: You’ll need an All-Access Membership to access our library of content on these Peloton products. The All-Access Membership also includes access to the Peloton App, live and on-demand classes, personalized class recommendations and access to training programs that help you reach your goals. For more information, visit onepeloton.com/membership.
Q: Where can I learn more about Peloton Membership?
A: To learn more about Peloton Membership, visit onepeloton.com/membership.
Q: Can I use the Peloton Bike, Bike+, or Tread without a Membership?
A: To access content on these Peloton products, you will need an All-Access Membership.
Q: Can I use the Peloton Guide without a Membership?
A: To access content on the Peloton Guide, you will need a Guide Membership or an All-Access Membership.
Warranty
Q: Is the Peloton Bike and Bike+ purchased via DICK'S Sporting Goods® covered under the Peloton Limited Warranty?
A: Yes, your Peloton Bike and Bike+ purchase comes with our standard Limited Home Use Warranty. For more information on our limited warranty, click here.
Q: Is the Peloton Tread purchased via DICK'S Sporting Goods® covered under the Peloton Limited Warranty?
A: Yes, your Peloton Tread purchase comes with our standard Limited Home Use Warranty. For more information on our limited warranty, click here.
Q: Is the Peloton Guide purchased via DICK'S Sporting Goods® covered under the Peloton Limited Warranty?
A: Yes, your Peloton Guide purchase comes with our standard Limited Home Use Warranty. For more information on our limited warranty, click here.
Q: Can I purchase a Peloton Protection Plan for a Peloton Bike, Bike+, Tread, or Guide purchased via DICK'S Sporting Goods®?
A: Your Peloton Bike, Bike+, Tread, and Guide purchase via DICK'S Sporting Goods® comes with Peloton’s Limited Home Use Warranty. Peloton Protection Plans, an extension of the limited warranty, are not available for purchase via DICK'S Sporting Goods, but can be purchased from Peloton within the first 12 months of ownership. For more information, please click here.
Q: Who should I contact if I need assistance with a repair?
A: Please contact Peloton’s Support team at support.onepeloton.com. Please note, you’ll need to verify your order information including your order ID and delivery date.
Promotions & Referrals
Q: Can I use a Peloton referral code when I purchase via DICK'S Sporting Goods®?
A: Referral codes and promotions are not available for purchases made on the Peloton DICK'S Sporting Goods® store.
Q: If I purchase a Peloton Bike via the DICK'S Sporting Goods® store, will I still qualify for the Peloton Referral Program?
A: Peloton’s Referral Program is available to All-Access Membership subscription holders. Shortly after your first few workouts, your referral code will be available at members.onepeloton.com.
Q: I purchased a Peloton Bike at a DICK'S Sporting Goods® retail location, but I have not yet received my promotional gift card. What do I do?
A: Please contact DICK’S Sporting Goods® for more information on promotional online purchases.