The original Peloton Bike, Peloton Guide, and select Peloton Accessories are available for purchase on Amazon in the majority of the United Kingdom as of November 16, 2022.
To shop Peloton on Amazon, please visit amazon.co.uk/onepeloton.
Members who purchase a Peloton Bike from Amazon will receive Expert Delivery and setup from the Amazon delivery team, and Members in eligible delivery locations will have the option to self-assemble the Peloton Bike. To check your eligibility, please contact Amazon directly by clicking here.
For instructions on how to self-assemble your Peloton Bike, please click here or visit our Setup Page.
PRODUCTS & PURCHASE
Q: Which products is Peloton selling on Amazon? How can I purchase?
A: On Wednesday, 16 November 2022, Peloton is launching an Amazon storefront in the UK and the original Peloton Bike, Guide, and select Peloton Accessories and Apparel will be available to customers on Amazon’s website. To shop Peloton on Amazon, visitamazon.co.uk/onepeloton
Q: Can I finance my purchase?
A: You can purchase select Peloton products on the Peloton Amazon storefront using any of Amazon’s accepted payment methods.
Q: Will Peloton products be sold on Amazon in other markets?
A: At this time, select Peloton products will be sold on Amazon in the US and UK only.
Q: What is the return policy for the Bike and Guide? Is there a Home Trial?
A: Per Amazon’s returns policy, the Peloton Bike and Guide have a 30-day return policy. If a return is initiated within the first 30 days, Amazon will refund the full cost of your hardware in line with its policy. Membership payments made to Peloton during this period will not be refunded. Returns must be requested via Amazon. For assistance with your return, please contact Amazon athttps://www.amazon.co.uk/hz/contact-us/
Q: What is the return policy for Accessories?
A: You’ll have 30 days to return your unused Peloton Accessories purchased through Amazon. Returns must be requested via Amazon. For assistance with your return, please contact Amazon athttps://www.amazon.co.uk/hz/contact-us/
Q: Can I cancel my Peloton Bike or Guide order before receiving delivery?
A: Per Amazon’s cancellation policy, you can cancel orders that haven’t entered the shipping process yet. For more information on Amazon’s cancellation policy, visithttps://www.amazon.co.uk/hz/contact-us/
Q: Will [XYZ/specific] Accessories be sold on the Amazon storefront?
A: There are select Peloton Accessories available for purchase on the Peloton Amazon storefront. To shop additional Peloton Accessories, visitonepeloton.co.uk/shop/accessories
DELIVERY & SETUP
Q: What are the delivery options for Bike purchases through Amazon?
A: Members who purchase a Peloton Bike from Amazon will receive Expert Delivery and setup from the Amazon delivery team. Members in eligible delivery locations will have the option to self-assemble the Peloton Bike.
Q: How does Expert Delivery work for the Bike?
A: With Amazon’s Expert Delivery option, a trained technician will assemble your Peloton Bike in your room of choice.
Q: How does Self Assembly work for the Bike? What is Self Assembly?
A: With the Self Assembly delivery option you’ll receive one box including all components of the Peloton Bike, which will include instructions and a QR code directing you to a video for step by step guidance to setup your Bike. If you have further questions, please contact Peloton’s Support team atsupport.onepeloton.co.uk
Q: How can I access the Self Assembly step by step video?
A: For step by step guidance to setup your Peloton Bike, please visitonepeloton.co.uk/setup
Q: I don’t see Self Assembly as an option during checkout, am I eligible for this?
A: The self assembly option may not be available in your delivery area. To verify eligibility, please contact Amazon athttps://www.amazon.co.uk/hz/contact-us/
Q: Is delivery (both Expert Delivery and Self Assembly) included/free for all Peloton purchases made via Amazon?
A: Yes, delivery is free with your purchase.
Q: How does delivery/shipping work for the Guide?
A: Your Peloton Guide will be delivered via parcel shipping.
Q: If I purchase a Peloton Bike through Amazon, when can I expect it? Can I schedule the date of delivery?
A: Delivery will vary by location and delivery method selected. With Expert Delivery, you will be provided options to select a date and three-hour delivery window upon checkout.
Q: I’m having issues with my Expert Delivery, can you help?
A: For assistance, please contact Amazon athttps://www.amazon.co.uk/hz/contact-us/
Q: I purchased a Peloton Bike or Guide via Amazon, how do I activate my Membership?
A: You’ll be prompted to purchase and activate your Peloton Membership directly from your device during setup. For more information, visitonepeloton.co.uk/setup
Q: Do I need the Peloton All-Access Membership for my Bike?
A: You’ll need an All-Access Membership to access our library of content on the Peloton Bike. The All-Access Membership also includes access to the Peloton App for your entire household, live and on-demand classes, personalized class recommendations and access to training programs that help you reach your goals. For more information, visitonepeloton.co.uk/membership
Q: Where can I learn more about Peloton Membership?
A: To learn more about Peloton Membership, visitonepeloton.co.uk/membership
Q: Can I use the Peloton Bike without a Membership?
A: To access content on the Peloton Bike, you will need an All-Access Membership.
Q: Can I use the Peloton Guide without a Membership?
A: To access content on the Peloton Guide, you will need a Guide-only Membership (although if you already have an All-Access Membership, you will be able to use it to access Peloton content on your Guide).
Q: Is the Peloton Bike purchased via Amazon covered under the Peloton Limited Warranty?
A: Yes, your Peloton Bike purchase comes with our standard limited warranty. For more information on our limited warranty, visitpelo.tn/3rTIz7r
Q: Is the Peloton Guide purchased via Amazon covered under the Peloton Limited Warranty?
A: Yes, your Peloton Guide purchase comes with our standard limited warranty. For more information on our limited warranty, visitpelo.tn/3AsIyg7
Q: Can I purchase a service plan for a Peloton Bike or Guide purchased via Amazon?
A: Your Peloton Bike and Guide purchase via Amazon comes with Peloton’s standard limited warranty. Service Plans are not available for purchase via Amazon, but they can be purchased from Peloton within the first 12 months of ownership. For more information, visitpelo.tn/3T1Kpji
Q: Who should I contact if I need assistance with a repair?
A: Please contact Peloton’s Support team atsupport.onepeloton.co.uk. Please note, you’ll need to verify order information including your order ID and delivery date.
PROMOTIONS & REFERRALS
Q: Can I use a Peloton referral code when I purchase via Amazon?
A: Referral codes and promotions are not available for purchases made on the Peloton Amazon store.
Q: If I purchase a Peloton Bike via the Amazon store, will I still qualify for the Peloton Referral Program?
A: Peloton’s Referral Program is available to All-Access Membership subscription holders. Shortly after your first few workouts, your referral code will be available atmembers.onepeloton.co.uk