TREAD
On May 5th, 2021, Peloton released a Product Safety Notice concerning the Peloton Tread. For Peloton Members, this meant that they should stop using their Tread and ensure that no one else uses it until the approved repair has been completed because, in a small number of cases, the touchscreen may become loose and fall off, posing a risk of injury. Peloton is working with the Office for Product Safety & Standards in relation to this matter.
Peloton is pleased to offer its Members an independently verified repair that has been approved by the Consumer Product Safety Commission in the U.S., to ensure that the touchscreen console remains securely attached to the Tread at all times. Our Peloton-trained technicians will visit existing Tread Members’ homes for a free service visit and free repair. To schedule your free service visit and repair, please check your email for scheduling details or reach out to support here: support.onepeloton.com.
If you would prefer to return your Tread, reach out to support here: support.onepeloton.com
FREQUENTLY ASKED QUESTIONS
What is Peloton doing in response?
In the UK Peloton has issued an important product safety notice for the Peloton Tread and has notified the UK Office for Product Safety and Standards. We are offering Members an independently verified repair that has been approved by the Consumer Product Safety Commission in the US to ensure that the touchscreen console remains securely attached to the Tread at all times. To schedule your free service visit, please check your email for instructions or reach out to support here: support.onepeloton.com. Alternatively, to request a refund, please complete this form.
What should I do if I have a Tread?
You should immediately stop using the Tread until the repair has been completed. To schedule your free service visit, please check your email for instructions. If you’re experiencing issues scheduling your appointment, please contact our Support team here. To request a refund, please complete this form.
Can I continue to use the Tread?
No. As our product safety notice states, you should immediately stop using the Tread if you have not yet received the CPSC approved repair.
How do I schedule the repair for my Tread?
To schedule your free service visit and free repair, please check your email for instructions. Only the subscription owner is authorised to schedule the repair. If you’re experiencing issues scheduling your appointment, please contact our Support team here.
I want to return my Tread, when will I receive my refund?
To request a refund, please complete this form. You will receive an email notification when your refund has been processed, which will be approximately 5 -7 business days after the Tread is picked up from your home.
When will the Tread go back on sale?
We're pleased to announce that the Tread is now back on sale in the UK! Click here to learn more.