If you encounter an error message on your Peloton, it is usually resolvable by shutting down your Peloton completely and restarting it.
In most cases, you will see a gray or yellow pill on your touchscreen. If powering down your Peloton does not resolve the issue, please tap on the pill 7 times and take note of the code. Please reach out to our Member Support Team with the code for further assistance.
You can reach Member Support by phone at 0808 169 6469. Our Team is available 9am-7pm Monday-Friday and 9am-5:30pm Saturday-Sunday.