If you are experiencing issues powering on your Peloton Bike+, this may be a result of a loose or incorrect connection. To resolve the issue, please follow the troubleshooting steps below. If you have a Peloton Bike, please refer to the Peloton Bike No Power Troubleshooting article.
- Check the USB-C connection on the touchscreen.
- Ensure the USB-C connection is going into the middle port on the back of the touchscreen. Apply light pressure to ensure that the connector is fully inserted.(image 1.2)
- Ensure the USB-C connection is going into the middle port on the back of the touchscreen. Apply light pressure to ensure that the connector is fully inserted.(image 1.2)
- Check the USB-C connection on the brake shroud.
- Verify that the cable above the brake shroud is connected to the top port. Apply light pressure to ensure that the connector is fully inserted.(images 1.3, 1.4)
- Verify that the cable above the brake shroud is connected to the top port. Apply light pressure to ensure that the connector is fully inserted.(images 1.3, 1.4)
- Check the USB-C connection inside the frame.
- Check USB-C located on the inside right of the frame beneath the ‘N’ on the Peloton logo. (images 1.5, 1.6) If disconnected, reconnect the cable to the frame.
- Check USB-C located on the inside right of the frame beneath the ‘N’ on the Peloton logo. (images 1.5, 1.6) If disconnected, reconnect the cable to the frame.
- Check the power connections.
- Ensure the power cord is correctly inserted into the wall socket and fully inserted into the adapter. Check the connection at the base of the Peloton Bike+.
- If the green light on the power adapter does not power on, try connecting to a new outlet.
- Check the power requirements.
- Power Requirements: 100V to 240V, 50Hz to 60Hz, 3.25 A Max.
- To prevent damage to the power adapter from sweat and spills that may result in property damage or bodily harm, ensure the power cable does not run underneath the Peloton Bike+.
- Power cycle + Homing.
- Disconnect the power cable from the base of the Peloton Bike+. Wait 30 seconds, then reconnect the power cable at the base of the Peloton Bike+.
- If the white light on the power adapter does not power on, please contact Member Support for additional assistance.
- If the white light on the power adapter does not power on, please contact Member Support for additional assistance.
- Confirm that the Peloton Bike+ performs a calibration sequence.
- Once powered on, you should see the brake automatically move toward and away from the flywheel to calibrate the resistance.
- Once powered on, you should see the brake automatically move toward and away from the flywheel to calibrate the resistance.
- After the power cycle, there should be an audible hum as the brake assembly moves up and down.
- If no sound is heard + the brake assembly does not move, please contact Member Support for additional assistance.
- If no sound is heard + the brake assembly does not move, please contact Member Support for additional assistance.
- Disconnect the power cable from the base of the Peloton Bike+. Wait 30 seconds, then reconnect the power cable at the base of the Peloton Bike+.
- Check the touchscreen power.
- Unplug the power cable connected at the base of the Peloton Bike+
- Rotate the touchscreen and unplug the power cable.
- Take the power adapter cable that's connected to the base of the Peloton Bike+ and connect the USB-C connection to the power port on the touchscreen (the middle port).
- Power on the touchscreen. (The touchscreen may display error code X0101 - this is expected.)
- For next steps, please reach out to our Member Support Team with the results of this step.
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| Image 1.3 | Image 1.4 |
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| Image 1.5 | Image 1.6 |
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