At Peloton, we care deeply about our community, and the COVID-19 pandemic has impacted not only our own team and Members but also the global community at large. As we all continue to grapple with this escalating health crisis, we have taken several steps to protect and support our Members and our global team as we work through this unprecedented situation. Please view our latest updates below.
|Bike and Bike+ Availability||Delivery Times||Bike Delivery Status||Returns/Service Appointments|
|Bike Delivery Practices||Showroom Status||Tread Delivery Status||London Studio|
Bike and Tread Availability
Sales, deliveries, and service visits have resumed for the Peloton Bike and Bike+
Due to increased demand, Bike orders placed today are unlikely to be delivered any sooner than 5 weeks from now and over 8 weeks in some areas. Bike+ orders placed today are unlikely to be delivered sooner than 3 months from now. Once your order is placed, you will receive complimentary access to the Peloton App which offers yoga, strength, running, and a variety of other classes.
Bike Delivery Status
Following local guidance, Peloton has resumed in-home deliveries of the Peloton Bike and Bike+ in most areas. In select areas, Delivery Teams will continue to utilise our threshold delivery format—where we will fully assemble your Peloton Bike, but leave it at the entrance to your home or apartment unit. We will email you shortly before your delivery date to let you know what to expect, and if you need to reschedule for any reason, or have any question, please contact our Member Support team.
If you are eligible for in-home delivery but would prefer that our Delivery Team not enter your home, please let them know when they call prior to delivery and they will accommodate.
We previously took precautionary steps to prevent the further spread of COVID-19, including pausing service visits in Members’ homes. We have started to resume these service visits in select areas and will continue to add additional locations in the coming weeks. In some cases, we may offer services at the threshold of your home to reduce contact with our teams.
If you are experiencing issues with your Peloton Bike or Bike+, please contact our Member Support Team for further assistance and scheduling information.
At Peloton, the health and safety of our community is always our top priority. In light of the ongoing developments in COVID-19 pandemic, we have taken the following precautions to ensure our Field Ops Delivery Teams are following current recommendations from public health authorities to keep our Members and the Peloton Team safe.
- We ensure every van has sanitizer wipes for easy use.
- At the end of each day, every day, the Team wipes down the delivery van with sanitizer wipes.
- Hand sanitiser and gloves are placed in each van.
- We have changed our operating procedures to minimize interpersonal contact as much as possible.
- We have adapted our delivery practices to ensure that we can continue delivering Bikes safely in all areas. We will email you before your delivery with more information about what to expect.
To ensure the safety of our Members, we have asked our third-party delivery partners to take similar protective measures for the deliveries that they manage for us.
In line with the government's latest announcement, our UK Showrooms will close on Thursday, November 5th until further notice. Our Peloton Experts are still on hand to take you through a virtual demonstration and answer your calls. To connect to your local Showroom, please visit our Showroom page where you can book a video consultation here
Our temporary London studio will re-open when we can safely accommodate both our Members and staff. We will share more information when we know more about when we will be able to ride with you again and with advanced notice to allow for you to plan and book accordingly.
Tread Delivery Status
Please note we are only able to offer threshold delivery for Bike products; due to the size and weight of the Tread+ we cannot perform a threshold delivery. You can read more about our Tread delivery practices here. We are actively monitoring announcements from the government and health agencies in order to ensure that we are up-to-date and providing our Members the safest environment possible. Thank you for your patience and cooperation.