RETURN POLICY FOR YOUR PELOTON HARDWARE PRODUCT
We stand behind everything we sell. If you are not satisfied with your Peloton hardware product, you can return it for a replacement or a refund. You must request a refund of your Peloton hardware product within 30 days of delivery. Unless you are eligible for our Home Trial Offer, this Return Policy applies.
Provided we’ve received your refund request within 30 days from the date of delivery, our Support Team will contact you and schedule a pick-up date. Refunds will be credited back to the original card used for payment. Please note that it may take up to 14 days from the pick-up date of your Peloton hardware product to process the refund. Peloton is not liable and cannot take responsibility for any bank charges that you may incur during the refund process. Peloton is not responsible for failures or delays in delivery or pick-up due to weather, incorrect address provided or circumstances outside Peloton’s control.
If your Peloton hardware product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Peloton reserves the right to refuse a refund or to charge additional restocking fees, at Peloton’s sole discretion.
If you have a question about returning your Tread or Tread+ in connection with the recall of these products, click here.
30-DAY HOME TRIAL OFFER
For our Members in the U.K., we now offer a 30-Day Home Trial for first-time purchasers of each of our hardware products (Peloton Bike, Peloton Bike+ and Peloton Tread), where you will receive a full refund on your Peloton hardware product, accessories (except apparel items) and all membership payments made during your trial. Eligible purchases are subject to the terms of our 30-Day Home Trial Terms and Conditions.
To initiate a Peloton hardware product return, please call +44 808 169 6469
RETURN POLICY FOR PELOTON ACCESSORIES
The following terms apply for accessories purchased other than as part of a 30-Day Home Trial:
- Accessories purchased in-store may be returned for a refund within 30 days of purchase. Accessories purchased online may be returned for a refund if requested within 30 days of delivery.
- Due to hygiene reasons, the following merchandise may not be returned or exchanged if they have been worn or used: headwear (hats, hair ties, headbands, bandanas), socks, underwear, water bottles, in-ear headphones, heart rate monitors, or shoes.
- All hangtags must be attached to the item, and proof of payment must accompany the return.
- All returned products must be shipped with the original packaging.
- Peloton is not responsible for packages lost in transit without proof of tracking.
- Refunds for purchases will be credited back to the original card only.
To initiate an accessory return, please call +44 808 169 6469
If the shoes you receive are the wrong size, we're happy to exchange them for you.
To exchange your shoes, please contact us using the call/chat buttons below. We will send you a prepaid return label to send the shoes to us. Once your shoes are on their way, we will ship you out the correct size as soon as possible.
Please note: Returned shoes must be in new, unworn condition and a refund must be requested within 30 days of delivery.
APPAREL RETURNS & EXCHANGES
Any items purchased in-store may be returned for a full refund within 30 days of purchase. Any items purchased online may be returned for a full refund within 30 days of delivery.
For a full refund, items must be unwashed, unworn and with the tags attached.
Refunds will be credited back to the original card only. If any items were purchased with a referral code, your order will be refunded in the form of a new code for the amount of the returned items. If any items were purchased with a combination of referral code and another payment method, we will refund the amount paid with the referral code first in the form of a new code and then the remaining amount will be credited back to the alternative payment method.
Please note that it may take up to 14 days from when we receive your returned item(s) to process the refund.
To initiate an Apparel return, please call us on 0808 169 6469