RETURN POLICY FOR YOUR PELOTON PRODUCT
We stand behind everything we sell. If you are not satisfied with your purchase of a new Peloton Bike, Peloton Bike+, Peloton Tread or Peloton Guide (each, a Peloton Product), you can return it for a refund. You must request a refund of your Peloton Product within 30 days of delivery. Unless your purchase is eligible for our Home Trial, this Return Policy applies.
Peloton’s Return Policy does not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranties.
Provided we’ve received your refund request within 30 days from the date of delivery, our Support Team will contact you and schedule a pick-up date for your Peloton Bike, Bike+ or Tread. If you have purchased a Peloton Guide, our Support Team will provide you with a return label(s) so that you can return your Peloton Guide. Refunds will be credited back to the original card used for payment. Please note that it may take up to 14 days from the pick-up date of your Peloton Product or our receipt of your Peloton Guide to process the refund. Peloton is not liable and cannot take responsibility for any bank charges that you may incur during the refund process. Peloton is not responsible for failures or delays in delivery or pick-up due to weather, incorrect address provided or circumstances outside Peloton’s control.
If your Peloton Product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Peloton reserves the right to refuse a refund or to charge additional restocking fees, at Peloton’s sole discretion.
HOME TRIAL OFFER
For our Members in the UK, we now offer a 30-Day Home Trial for first-time purchasers of a Peloton Product, where you will receive a full refund on your Peloton Product, as well as a refund for certain accessories (except apparel items) and all membership payments made during your trial. For more information, see our Home Trial Terms and Conditions.
To initiate a Peloton Product return, please call +44 808 169 6469.
RETURN POLICY FOR PELOTON ACCESSORIES
The following terms apply to Peloton accessories purchased outside a Home Trial:
- Accessories purchased in-store or online may be returned for a refund online only, within 30 days of purchase/delivery.
- Due to hygiene reasons, the following merchandise may not be returned or exchanged if they have been worn or used: headwear (hats, hair ties, headbands, bandanas), socks, underwear, water bottles, in-ear headphones, or shoes.
- All hangtags must be attached to the item, and proof of payment must accompany the return.
- All returned products must be shipped with the original packaging.
- Peloton is not responsible for packages lost in transit without proof of tracking.
- Refunds for purchases will be credited back to the original card only.
To initiate an accessory return, please contact our Member Support team on +44 808 169 6469. Alternatively, you can reach out via live chat on our website or email us at firstname.lastname@example.org.
If the shoes you receive are the wrong size, we're happy to exchange them for you.
To exchange your shoes, please contact our Member Support team on +44 808 169 6469. Alternatively, you can reach out via live chat on our website or email us at email@example.com.
We will send you a prepaid return label to send the shoes to us. Once your shoes are on their way, we will ship you out the correct size as soon as possible.
Please note: Returned shoes must be in new, unworn condition and a refund/ exchange must be requested within 30 days of delivery.
APPAREL RETURNS & EXCHANGES
Apparel items purchased in-store or online may be returned for a full refund online, within 30 days of purchase/delivery.
For a full refund, items must be unwashed, unworn and with the tags attached.
Refunds will be credited back to the original card only. If any items were purchased with a referral code, your order will be refunded in the form of a new code for the amount of the returned items. If any items were purchased with a combination of referral code and another payment method, we will refund the amount paid with the referral code first in the form of a new code and then the remaining amount will be credited back to the alternative payment method.
Please note: It may take up to 14 days from when we receive your returned item(s) to process the refund and due to how quickly our inventory moves we are unable to offer exchanges.
If you would like to start your return, please click here.
For details on your right to cancel under the Consumer Contracts Regulations 2013, please click here.