As of May 17th, 2023, the Peloton Bike, Bike+, and Tread will be available for purchase at John Lewis & Partners (JLP) in the United Kingdom. Members who purchase a Peloton Bike, Bike+ and Tread from John Lewis & Partners (JLP) will receive Peloton expert in-home delivery and setup.
PRODUCTS AND PURCHASES
Q: What is Peloton selling at John Lewis & Partners (JLP)?
A: We will be selling the Peloton Bike, Bike+ & Tread at select John Lewis & Partners (JLP) stores across the UK and online at John Lewis & Partners (JLP) website.
Q: Can I finance my Peloton purchase through John Lewis & Partners (JLP)?
A: Financing options will be available for those who qualify through John Lewis & Partners (JLP) financing partners.
Q: Will there be inventory at John Lewis & Partners (JLP) stores?
A: All Peloton Bike, Bike+, and Tread deliveries will be fulfilled by Expert In-Home Delivery and setup.
Q: Will items also be available for purchase on the John Lewis & Partners (JLP) website?
A: Yes, all products available in-store will also be available on John Lewis & Partners (JLP) website.
Q: What is the return policy for the Peloton Bike, Bike+ & Tread? Is there a Home Trial?
A: Orders placed via John Lewis are subject to John Lewis return policies and do not qualify for Peloton’s Home Trial Program. Subscription payments will not be refunded for these orders when an item is returned. To initiate a return, please contact John Lewis here.
Q: Can I cancel my Peloton Bike, Bike+, or Tread order before receiving delivery?
A: Yes, please contact John Lewis to initiate an order cancellation here
DELIVERY & SETUP
Q: What are the delivery options for Peloton Bike, Bike+ & Tread purchases through John Lewis & Partners (JLP)?
A:All Peloton Bike, Bike+ and Tread deliveries will be fulfilled with Expert In-Home Delivery.
Q: How does Expert In-Home Delivery work for the Peloton Bike, Bike+, and Tread?
A: With John Lewis & Partners (JLP)’s Expert In-Home Delivery option, a trained delivery technician will assemble your Peloton Bike, Bike+, or Tread in your room of choice. To learn more about Peloton’s Bike & Bike+ delivery processes, click here. To learn more about our Tread delivery service, click here.
Q: If I purchase a Peloton Bike through John Lewis & Partners (JLP), when can I expect it? Can I schedule the delivery date?
A: Delivery scheduling will vary by location and delivery method selected. You will either receive a scheduling link from Peloton, or you will be contacted within 4 working days of purchase by Peloton’s delivery partner to schedule your delivery
MEMBERSHIP
Q: I purchased a Peloton Bike, Bike+, and Tread, via John Lewis & Partners (JLP), how do I activate my Membership?
A: You’ll be prompted to purchase and activate your Peloton Membership directly from your product during setup. For more information, visit https://www.onepeloton.co.uk/setup and Activating Your Peloton Product and Membership
Q: Do I need the Peloton All-Access Membership for my Peloton Bike, Bike+, or Tread?
A: You’ll need an All-Access Membership to access our library of content on these Peloton products. The All-Access Membership is £39 per month.The All-Access Membership also includes access to the Peloton App, live and on-demand classes, personalized class recommendations and access to training programs that help you reach your goals. For more information, visit www.onepeloton.co.uk/membership.
Q: Where can I learn more about Peloton Membership?
A: To learn more about Peloton Membership, visit www.onepeloton.co.uk/membership
Q: Can I use the Peloton Bike, Bike+, or Tread without a Membership?
A: To access our full library of content on these Peloton products, you will need an All-Access Membership.
WARRANTY
Q: Is the Peloton Bike and Bike+ purchased via John Lewis & Partners (JLP) covered under the Peloton Limited Warranty?
A: Yes, your Peloton Bike and Bike+ purchase comes with our standard Limited Home Use Warranty. For more information on our limited warranty, click here.
Q: Is the Peloton Tread purchased via John Lewis & Partners (JLP) covered under the Peloton Limited Warranty?
A: Yes, your Peloton Tread purchase comes with our standard Limited Home Use Warranty. For more information on our limited warranty, click here.
Q: Can I purchase a Peloton Service Plan for a Peloton Bike, Bike+ or Tread purchased via John Lewis & Partners (JLP)?
A: Peloton Service Plans, an extension of the limited warranty, are not available for purchase via John Lewis & Partners (JLP), but can be purchased from Peloton within the first 12 months of ownership. For more information, please click here. If you’d like to purchase a Service Plan from Peloton, please contact our Member Support team.
Q: Who should I contact if I need assistance with a repair?
A: Please contact Peloton’s Support team at support.onepeloton.com. Please note, you’ll need to verify your order information including your order ID and delivery date.
PROMOTIONS & REFERRALS
Q: Can I use a Peloton referral code when I purchase via John Lewis & Partners (JLP)?
A: Referral codes and promotions are not available for purchases made on the Peloton John Lewis & Partners (JLP) store.
Q: If I purchase a Peloton Bike via the John Lewis & Partners (JLP) store, will I still qualify for the Peloton Referral Program?
A: Peloton’s Referral Program is available to All-Access Membership holders. Shortly after your first few workouts, your referral code will be available at members.onepeloton.uk.co