Peloton Guide orders and standalone accessory orders are delivered by FedEx.
*Note: Puerto Rico and North America PO Box orders will be delivered by USPS.
Orders typically ship within 3-5 business days.
Once your order has been placed, you can track it by visiting onepeloton.ca and selecting “My Orders” from the dropdown menu in the top-right corner of the page.
If you have not yet created an account, use the password reset option to create an account from this page.
Once logged in, you will see your order history. Use the toggle at the top of the page to switch from the “Order Summary” tab to the “Order Status” page. The “Order Status” page includes a tracking link to track your order and set your delivery preferences (with applicable carriers).
Note: some orders will ship in multiple parcels, and tracking for each of these parcels will be provided on this page so you know how many to expect and when to expect them.
Please contact Member Support for additional inquiries or questions.