Everyone at Peloton cares deeply about your health and wellness, including your safety. We appreciate your attention to this important recall announcement and are so thankful to have you as a Member of our community.
On May 5, 2022, Health Canada and Peloton announced the voluntary recall of Peloton’s Tread treadmill. Consumers who have purchased Tread should immediately stop using it and contact Peloton for a full refund. Peloton is offering consumers who do not want a refund the option of waiting for a free inspection and repair, which will be offered to Tread owners in the coming weeks.
If you would prefer not to wait for the repair and would like to return your Tread, click here.
Frequently Asked Questions
Why is Peloton recalling the Tread?
Peloton, in cooperation with Health Canada, is recalling the Tread because the touchscreen console on the Tread can detach and fall, posing a risk of injury to consumers.
What should I do if I have a Tread?
After determining you have a Tread, you should immediately stop using the Tread and review the options available set forth below and contact Peloton.
What is Peloton doing in response?
Peloton is implementing a voluntary recall for the Tread in cooperation with Health Canada. We are already working to develop a repair for your Tread touchscreen console and hope that this Health Canada-approved repair will be available soon. Until this repair is available, Tread owners can either wait for the repair to be approved in the coming weeks, or they can request a full refund.
If you would like to request a refund, please enter your request here.
How do I schedule a repair for my Tread?
If you provide us with your name and contact information, we can give you a call as soon as we are in a position to schedule the repair. Please submit your request here.
When can I expect the free repair to be available for my Tread?
We are working to develop a repair that will secure the touchscreen to the Tread to prevent it from detaching and falling. Once our proposed repair is approved, all Tread owners will be entitled to receive the repair, free of charge. We do not have any additional information about the repair or any proposed timeline right now.
Can I continue to use the Tread?
No. As our joint press release with Health Canada states, we strongly recommend that you immediately stop using the Tread.
We hope to be able to provide and install a Health Canada-approved repair on your Tread soon. We do not have precise information on the timing at this moment.
We know this may present an inconvenience, but your safety and that of your family is important to us, and we feel strongly that this repair will help make the product safer.
When will the Tread go back on sale?
We will not resume sales of Tread until we have an approved repair or modification for the device. We do not have any additional information about the timing for resuming sales of the product right now.