Everyone at Peloton cares deeply about your health and wellness, including your safety. We appreciate your attention to this important recall announcement and are so thankful to have you as a Member of our community.
On May 5, 2021, Health Canada and Peloton announced the voluntary recall of Peloton’s Tread treadmill. Consumers who have purchased the Tread should stop using it until the approved repair has been completed. The affected products were sold in Canada from February 2021 to May 2021.
We are offering Members a free in-home repair to ensure that the touchscreen console remains securely attached to the Tread at all times. Our Peloton-trained technicians will visit your home for a free service visit for this repair. To schedule your free service visit, please check your email for scheduling details or reach out to Support here: support.onepeloton.ca.
The Health Canada press release can be found here.
If you would prefer to return your Tread, reach out to support.onepeloton.ca
Frequently Asked Questions
Why is Peloton recalling the Tread?
Peloton, in cooperation with Health Canada, is recalling the Tread because the touchscreen console on the Tread can detach and fall, posing a risk of injury to consumers.
How do I know if I have a Tread?
The Peloton Tread has a 23.8-inch high definition (HD) touchscreen console, a running deck space of 59 inches and a non-slatted running belt. The model number TR02 is printed on a black sticker located on the end cap in the front of the treadmill deck. See photos here.
What should I do if I have a Tread?
After determining you have a Tread, you should immediately stop using the Tread and review the options available set forth below and contact Peloton.
What is Peloton doing in response?
Peloton implemented a voluntary recall for the Tread in cooperation with Health Canada. We are offering Members a free in-home repair to ensure that the touchscreen console remains securely attached to the Tread at all times. To schedule your free service visit, please check your email for instructions or reach out to Member Support here: support.onepeloton.ca.
If you would like to request a refund, please enter your request here.
I’m a Tread Member and had an incident with the product I never reported to the company. What should I do?
Thank you for bringing this to our attention. We want to learn more about your experience. Please email us at email@example.com or call Member Support. Once you have reached out, someone from our Team will give you a call back to get additional details about what happened.
Can I continue to use the Tread?
We strongly recommend that you immediately stop using the Tread until the repair is completed. To schedule your free service visit, please check your email or contact our Support Team here: support.onepeloton.ca.
How do I schedule a repair for my Tread?
To schedule or reschedule the free service visit, please follow the directions in the email that was sent to you. If you’re experiencing issues scheduling your appointment, please contact our Support Team here: support.onepeloton.ca.
What does the repair appointment include?
A Peloton-trained technician will be coming to your home to install an approved repair to your Tread to replace the touchscreen.