As with all consumer electronics, the pace of innovation is swift. Given the age and technology of your first-generation touchscreen, it no longer accommodates the software updates we regularly develop and release. We are still committed to maintaining the current experience; however, the first-generation touchscreen will no longer support new features.
What Does That Mean for First-Generation Users?
In order to meet your expectations of the Peloton experience, we recommend that all Members riding with a first-generation touchscreen upgrade their display. Peloton will provide upgrade discount codes to all Members still using first-generation touchscreens. If you received an email containing a code, contact our inside sales team at 866-650-1996 to purchase a touchscreen for $350. Again, you’ll still be able to use your current touchscreen and the upgrade is optional.
Who is Eligible for the Upgrade Discount?
Any active Peloton Member with a first-generation touchscreen is eligible for the upgrade. The code will be sent via email to the membership owner on your account. If you own a first-generation touchscreen and have not received a unique code, please check your spam folder. If it is not there, please contact our Member Support Team by clicking here and have your original touchscreen's serial number on hand.
To learn how to locate your touchscreen’s serial number, please refer to the following article: Locating Your Bike and Touchscreen Serial Number.
What Model Touchscreen Do I Own?
Not sure if you own a first-generation touchscreen? Here are some easy ways to check:
- The touchscreen power button is round, orange, and located on the top of the touchscreen.
- First-generation touchscreens were manufactured before September 2016, so if you got your Bike before that, you probably have one.
- First-generation touchscreen serial numbers start with “72010”. You can find the serial number on the label on the back of your touchscreen.