If you encounter an error message on your Peloton, it is usually resolvable by shutting down your Peloton completely and restarting it.
In most cases, you will see a gray or yellow pill on your touchscreen. If powering down your Peloton does not resolve the issue, please tap on the pill 7 times and take note of the code. Please reach out to our Member Support Team with the code for further assistance.
You can reach Member Support by email at firstname.lastname@example.org or by phone at (833) 821-0099. Our Team is available 9am-7pm ET Monday-Friday and 9am-6:30pm ET Saturday-Sunday.