If you encounter an error message on your Peloton, it is usually resolvable by shutting down your Peloton completely and restarting it.
In most cases, you will see a gray or yellow pill on your touchscreen. If powering down your Peloton does not resolve the issue, please tap on the pill 7 times and take note of the code. Please reach out to our Member Support Team with the code for further assistance.
If the error is related to the safety key, please note that the area surrounding the safety key and safety key opening should be kept dry and free from moisture. Please refrain from using any liquid cleaners around the area. If the safety key, safety key opening, or surrounding area is exposed to liquid (including cleaners, sweat, or drinks) or appears wet or moist, it is important to dry the safety key and the surrounding area immediately. Test the safety key by pulling it out while walking on the Tread to ensure that the safety key is still working properly. If it is not, please contact Member Support immediately for further assistance.
You can reach Member Support by email at support@onepeloton.com or by phone at (833) 821-0099. Our Team is available 9am-7pm ET Monday-Friday and 9am-6:30pm ET Saturday-Sunday.