While there is a level of noise that emits from the Peloton Tread that is considered normal, if you are experiencing something abnormal, please stop using the Tread and contact our Member Support Team. We will ask that you provide a video of the noise so that we can diagnose the issue. Here are the guidelines for the video:
- Video Length: ~15 secs.
- Video Size: 20MB or under (anything larger will be rejected as an email attachment).
- Volume lowered unless the issue relates to the speakers.
- Focused on the area where the issue is being reported.
- Please also make sure to collect the serial number of your Peloton.
You can reach Member Support by email at email@example.com or by phone at (833) 821-0099. Our Team is available 9am-7pm ET Monday-Friday and 9am-6:30pm ET Saturday-Sunday.