In the event you are experiencing difficulties with your touchscreen, you may be instructed to send a diagnostic report to our Member Support Team.
To send a diagnostic report to us, please follow the steps below:
Open Settings by tapping the three dots on the bottom right corner of the home screen.
Tap on the "Settings" option that will appear on the right side of the screen.
Scroll to Help & Support.
Tap “Send Diagnostics to Peloton.”
You will see a message stating:
“Thank You! Bugreport will be generated and sent to Peloton”
When a diagnostic report is sent to Peloton it does not create a direct request, so please follow up the diagnostic report with an email to support@onepeloton.co.ca so we can further assist you!
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