Connecting To Your Wireless Network
When you go to set up your Peloton, you will first be asked to connect to your wireless network. We recommend having your wireless network password available upon activation.
Manually Connect to Your Wireless Network
- On the top right corner of the screen, click on the WiFi symbol.
- Select your wireless network.
For the best experience, we recommend a minimum connection speed of 10-15 mbps download dedicated to the touchscreen and 2.5 mbps upload.
If you run into trouble connecting your Peloton to your wireless network, we recommend restarting both your Peloton product and your router. If you continue to run into trouble, please refer to the section on Troubleshooting Internet Connectivity.
Note: Your Peloton may have trouble connecting to wireless repeaters, extenders, and boosters. We recommend connecting to the main router in your home and disabling any additional networks to prevent interference. We also recommend placing your Peloton as close to your router as possible for the strongest connection.
Testing Your Wireless Connection
We recommend you place your Peloton near your WiFi router or place your access point between the Peloton and router for the strongest connection. If you run into trouble connecting to your wireless network, we recommend restarting both your Peloton and your router.
To test your connection, we recommend running a speed test on the Peloton. To check your wireless connection, please go through the following steps:
- Open Settings by tapping the three dots on the bottom-right corner of the home screen.
- Scroll and locate the Speed Test.
- Tap "GO" to start the Speed Test.
The test will then run and display the final results of the Speed Test.
Our recommended download speed: 10-15 Mbps dedicated to the touchscreen and 2.5 Mbps upload speed.
If you continue to run into trouble, please refer to the article on Troubleshooting Internet Connectivity.
If your wireless connection is not strong enough, you also have the option of using an ethernet cable to connect your Peloton to an internet outlet. Make sure to get an ethernet cable that is at least 15 feet long. The cable must be long enough to reach from the Peloton to the internet access point without passing under the Peloton or being stretched taut.
Please note: The Peloton Tread and Peloton+ Bike would require a USBC to ethernet accessory to be able to access the ethernet port
Connecting To A Wired Network
If you are experiencing continuous wireless connectivity issues, you may need to test your wireless speeds to determine if your connection is within our recommendation for an optimum experience.
As an alternative, Peloton touchscreens are equipped with an Ethernet port for wired network connections.
Please note: The Peloton Tread and Peloton Bike+ would require a USBC to Ethernet accessory to be able to access the Ethernet port.
The Ethernet port is located on the back of the Peloton touchscreen. If you are having a hard time locating it, please feel free to reach out to our Member Support Team for assistance by clicking here.
Plug your Ethernet cable into the touchscreen port and your router (or wall jack) for your Local Area Network (LAN). Your Peloton will then connect to your network automatically.
Use a cable that is at least 15 feet long. Make sure your Ethernet cable is long enough to reach from your Peloton device to the internet access point without passing underneath the Peloton or being stretched tautly.