Some insurance providers and employers reimburse riders for their Peloton Bike and/or Membership. This coverage, if any, varies by insurance provider, plan, state, and employee program, so we recommend reaching out to your insurance provider and/or employer to see whether you or your family members are eligible.
Quick Links:
- My insurer and/or employer offer reimbursement
- My insurer and/or employer do not offer reimbursement
For any additional questions or to work with Peloton on reimbursement, please email support@onepeloton.com.
My insurer and/or employer offer reimbursement
How do I get reimbursed?
This varies by insurer and employer, so we recommend reaching out to your insurance provider and/or employer to see what steps you need to take.
Q: My insurer and/or employer require proof of payment. Where can I find that?
A: For monthly billing for the Peloton All-Access Membership:
- Members can log in with their information at https://members.onepeloton.ca/preferences/subscriptions.
- Click on the relevant Membership. Memberships and dollar amounts will be reflected on the right.
- Click on the dollar amount and the invoice will appear.
For pre-paid payments for the Peloton All-Access Membership:
You can reference your Peloton order confirmation email or you can print a receipt by logging into your account on www.onepeloton.ca and clicking on “My Orders”.
After your initial pre-paid period, please refer to the monthly billing section above for instructions on how to print monthly statements.
For class payments at the Peloton studio:
You can reference your Peloton ride-pack purchase confirmation email.
My insurer and/or employer require proof of exercise. Where can I find that?
You can print a history of your workouts by logging into your account and following these instructions:
- Click "My Membership".
- Click "Profile".
- Click "Workouts".
- Members will have the option to download their workout history here.
My insurer and/or employer require Facility Manager Sign-off. How can I get that? Please email support@onepeloton.com with your required form attached. We will review and provide you with a signature within the next 5-7 business days.
My insurer and/or employer offer some form of fitness reimbursement. Why doesn’t Peloton qualify? What can I do? Insurers and employers that offer coverage for fitness-related activities have varying stipulations as to what qualifies for reimbursement. Some may restrict it to a list of pre-approved providers while others may have guidelines as to what qualifies. In some cases, insurers and employers are not familiar with Peloton’s fitness tracking capabilities and may revise their policy.
Please note: The above article refers only to the Peloton Bike, All-Access Membership, and Studio classes – not the Peloton App or the Peloton Commercial Bike. Transactions will not display payments for the app or for waivers (i.e., unpaid transactions).
Disclaimer: Peloton is not liable for any insurance or employer coverage or denials of coverage, which is strictly and solely the responsibility of the rider. It is not the intention of Peloton to provide specific reimbursement advice, but rather to provide users with information to better understand general reimbursement policies and procedures.