Get assistance

Man on Peloton bike looking at instructor on screen

Need help with your hardware or order?

Find answers about your Peloton hardware, check your order status and more.

A room with several Peloton bikes in a row

Have questions before making a purchase?

Ask questions, get help placing an order and learn how to try Peloton in person.

New York Headquarters

441 Ninth Ave, 6th Floor
New York, NY 10001

Get directions
London Headquarters

1 Langley St
London WC2H 9JG

Get directions
Berlin Headquarters

c/o WeWork Neue Schönhauser Str. 3-5
Neue Schönhauser Straße 3-5
10178 Berlin

Get directions
New York Studios

450 W 33rd St
New York, NY 10001

Get directions studiosNY@onepeloton.com
London Studios

The Peloton House
11 Floral St
London WC2E 9DH

Get directions cyclingstudiolondon@onepeloton.com