Setting Up Your Peloton Account
When you first turn on your new Peloton product, you will be asked to log in using the email and password from your Peloton account.
All Bike and Tread owners automatically have a Peloton account created for them during checkout. To set up your password, click here and enter the email that you used to purchase your product.
If you have forgotten your password, click here and enter your email address. You will receive an email with instructions on how to reset your password.
If your email was not used to purchase your Peloton Bike or Tread, you will need to sign up for an account here, or you can create a new account on your Peloton touchscreen.
To learn how to add new Members to your account, click here.
Using Your Peloton Activation Key
Q: What is an activation key?
A membership activation key is a unique code associated with your Peloton Membership that allows you to activate your Peloton product.
Q: Where can I find my activation key?
You can find it in a follow-up email with the subject line “How to Prepare for your Delivery.”
Q: What happens if I use it and it says it’s already been used?
If your membership activation key has already been used, you will need to log in as the owner of the membership.
Activating Your Bike or Tread
You’ll need either the login credentials (email and password) associated with your Peloton order or a membership activation key.
At the start of the activation process, you’ll be prompted to put in your email. If we find a membership linked to your account, you’ll be asked to log in. If no memberships are associated with that email, you’ll be prompted to enter your activation key, found in your 'Prepare for Delivery' email and the SMS you should have received prior to the delivery of your Bike, Bike+, or Tread.
If there isn't a payment method on file as you go through the activation process, you'll need to add payment information so we can provide you with access to Peloton content.
This card will be used to process your membership payment, which will automatically renew monthly unless you cancel.
You can also refer to the following video for help activating your Peloton Bike, Bike+, or Tread:
How To Activate If You Didn’t Purchase the Bike or Tread
If you received a Bike or Tread as a gift, or if someone else in your home made the purchase, you’ll need to use your Peloton Membership activation key after entering your personal email.
Your membership activation key is a six letter code and you can find it in your “Prepare for Delivery” email.
You can also refer to the steps below to activate your Peloton Bike, Bike+, or Tread using an activation key:
- Select your wireless network from the available list and enter your wireless password.
- Select your local timezone and tap "getting started."
- Enter your email and password for your Peloton account.
- Select the membership-associated account and tap "activate". If you've received the Bike, Bike+, or Tread as a gift, enter your membership activation key.
- Create your rider profile including username and personalized information. Your username will need to be unique.
- Confirm your information and tap "looks good".