Troubleshooting Headphones

Troubleshooting Bluetooth® Headphones

• Ensure that your Bluetooth® headphones are not paired to any other devices.
• Ensure that your volume is not set at zero.
• Ensure that your Bluetooth® headphones are fully charged.
• Ensure that your device is compatible with the Peloton. Please view here for recommended devices.

Once you have gone through the pre-checks above, please follow the instructions below:

1. Pair your device with the Peloton. In the top right corner of the touchscreen, click on 'Settings' and select 'Bluetooth® Audio'.
2. Under the available devices, locate your Bluetooth® headphones. If this is your first time connecting your Bluetooth® headphones to the Peloton, please put your device in pairing mode. While pairing, ensure that your device is in range.
3. Click refresh and check if your device is available. If you are unable to see your device, please power down the Peloton touchscreen.
4. After 30 seconds, restart your Peloton touchscreen.
5. Repeat the steps to pair successfully.

Clearing the cache on the touchscreen can sometimes increase the touchscreen's performance including pairing devices, displaying content, and installing updates.

When Should You Clear the Cache

• If you are unable to successfully pair a new Bluetooth® device.
• If you purchase a new Heart Rate Monitor or your current monitor is not displaying since your last class.
• If you encounter the ENOSPC error.

How to Clear the Cache

1. Tap the WiFi icon on the top right of your HD Touchscreen, select "Settings", then select "Device Settings" from the dropdown menu.
2. From the new menu, select "Apps."
3. Tap the "Peloton" app from the list of applications.
4. "Force Stop" the application, then select "Storage", then "Clear Cache."
5. Power off your HD touchscreen by holding the power button at the top of the touchscreen, then power it back on.

Troubleshooting Wired Headphones

• Ensure that your volume is set at zero.
• Ensure your wired headphones are connected properly.
• Ensure that you are using a 3.5mm audio jack.

Once you have gone through the pre-checks above, please follow the instructions below:

1. Check if your wired headphones have similar issues on other devices. If the issue continues, you may want to use different headphones.
2. Using different headphones, verify if the Peloton experiences the same issue. If you still experience the issue, please reach out to our Member Support Team.

You can reach our Member Support Team by clicking here. Our Team is available 9am-7pm AEST Monday-Friday and 9am-5:30pm AEST Saturday-Sunday.