Troubleshooting Bluetooth Headphones
- Ensure that your Bluetooth headphones are not paired to any other devices.
- Ensure that your volume is not set at zero.
- Ensure that your Bluetooth headphones are fully charged.
- Ensure that your device is compatible with the Peloton. Please view here for recommended devices.
Once you have gone through the pre-checks above, please follow the instructions below:
- Pair your device with the Peloton. In the top right corner of the touchscreen, click on 'Settings' and select 'Bluetooth Audio'.
- Under the available devices, locate your Bluetooth headphones. If this is your first time connecting your Bluetooth headphones to the Peloton, please put your device in pairing mode. While pairing, ensure that your device is in range.
- Click refresh and check if your device is available. If you are unable to see your device, please power down the Peloton touchscreen.
- After 30 seconds, restart your Peloton touchscreen.
- Repeat the steps to pair successfully.
Troubleshooting Wired Headphones
- Ensure that your volume is set at zero.
- Ensure your wired headphones are connected properly.
- Ensure that you are using a 3.5mm audio jack.
Once you have gone through the pre-checks above, please follow the instructions below:
- Check if your wired headphones have similar issues on other devices. If the issue continues, you may want to use different headphones.
- Using different headphones, verify if the Peloton experiences the same issue. If you still experience the issue, please reach out to our Member Support Team.
You can reach Member Support by email at support@onepeloton.com.au or by phone at 1800 952 535. Our Team is available 9am-7pm AEST Monday-Friday and 9am-5:30pm AEST Saturday-Sunday.