The Peloton Assistant can answer your questions, help you perform tasks, assist with service requests for your Peloton Products, and get you connected to an associate on our Member Support Team.
If you are experiencing a technical issue, we recommend you have the following on hand:
1. Order ID or email address associated with your account
2. A photo or video of the issue for reference.
- Video length: ~15 secs
- Video Size: 20MB or under (anything larger will be rejected as an email attachment)
- Volume lowered in the provided video unless the issue relates to the speakers
- The video should be focused on the area where the issue is being reported
3. Device Serial Numbers
- On your Peloton touchscreen, click the 3 dots located on the bottom-right of the display
- Click the "About" tab and notate the Peloton ID
Providing this information helps our Member Support Team efficiently diagnose and resolve your issue — getting you back up and running as quickly as possible.