Peloton playlists and instructor cues are key components in our one-of-a-kind immersive Peloton experience! It's imperative that Members can experience these features seamlessly for the best possible workout.
In the event your headphones are connected to the audio jack on the Peloton Bike+ but will not produce any sound and/or produces an unusual pitch, please go through the following pre-checks:
- Ensure that the headphones are properly connected to the audio jack located in the front of the handlebar.
- Ensure that volume is not set to zero on the tablet.
- Ensure that the headphones are functioning properly by using it on other devices. Also, try using another headset to determine if the original headset is functioning properly.
- Ensure the headset cable is flush against the handlebar’s audio jack port.
If you have gone through all the pre-checks above and are still experiencing an audio issue with your wired headphones, please contact Member Support at firstname.lastname@example.org and we will assist you further.