As of Tuesday, November 30, 2021, we are no longer offering Service Plans for purchase.
Your hardware purchase includes a limited warranty, free of any additional charge. Peloton will repair or replace malfunctioning products or components within a specific time period, subject to the terms of the limited warranty. You can find the limited warranty for the Peloton Bike and Bike+ here.
Our products also come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Q&A for Members who purchased a Service Plan in Australia
Why is the Service Plan being discontinued?
We are reimagining our Service Plan offering and look forward to sharing more details with you in the future.
What type of warranty coverage is included with my hardware purchase?
To learn more about your coverage, please refer to this article.
I recently purchased a Service Plan, will I be refunded?
From Wednesday, December 1, 2021 Members who have purchased a Service Plan in Australia will have been contacted and proactively refunded. Refunds will be returned to the original form of payment within 7-10 days. If you purchased a Service Plan and have not received an email confirming your refund, please reach out to our Member Support team, who will be happy to assist you
Is my hardware still covered with this change?
We will continue to honour your Service Plan contract. If you experience problems with your Peloton hardware, please contact us via firstname.lastname@example.org, and we will ensure that you will continue to be able to claim the benefits applicable under your Service Plan contract, for its remaining period.