Congratulations on completing your order – we can't wait to welcome you on the Leaderboard soon! In the meantime, please read this article to learn more about what you can expect during and after your delivery.
Protecting Our Teams and Community
Out of concern for the health and safety of our Team and community, we ask that if you’re feeling unwell, may have been exposed to COVID-19, or otherwise need to change your delivery, please contact our Member Support Team to reschedule for a later date. Moreover, we ask that you maintain social distancing and ventilate your household, whenever possible, for the duration of the delivery of your order.
In most cases, our external delivery partner, Winning Services, will call you about thirty (30) minutes prior to your delivery. If you’re not comfortable with the expert team entering your household, please let them know during this call, upon their arrival at the latest. Please note that the expert team from Winning Services reserves the right to cancel the delivery of an order if, at any time, the delivery process may appear unsafe or not possible.
Scheduling Your Delivery
Your order will be delivered by our external delivery partner, Winning Services. You will be contacted to schedule your delivery within four (4) business days after placing your order. If you require further assistance scheduling your delivery, feel free to contact our Member Support Team!
Before Your Delivery
To prepare for a quick and seamless delivery of your Bike, we recommend clearing the access route from the entrance of your household to your room of choice as well as the final set up area for the Bike. We strongly recommend positioning your Bike in a room with extra space so you can workout both on and off the Bike.
All Bikes have a footprint of 120cm x 60cm, and you’ll need at least 61cm clearance at each side, in front, and behind your Bike at the final set up area. Remember that your Bike will need to be plugged into a socket, so you should make sure that the final set up area for your Bike has one nearby. The power cable attaches to the back of the Bike and is approximately 1.8m in length. Moreover, please ensure that your Bike is set up within range of your WiFi router.
In order to save time and to start working out right away once the delivery is complete, we recommend setting up your Peloton user account prior to the delivery of your Bike. You can do this by visiting members.onepeloton.com.au as soon as you’ve placed your order, logging in using the same email address you used to purchase your Bike. If you already have an active user account, for example, if you have a Peloton App Membership, you will only need to sign in on the Bike with your email address or username and existing password when prompted. Please ensure that you have these login details, as well as your WiFi login ready for when your delivery is due to take place.
During Your Delivery Window
All Bikes are delivered partially assembled with the touch screen detached, and the final set up of your Bike will be completed at the delivery address. If you purchased accessories with your Bike, these will be delivered at the same time. Upon arrival at the delivery address, the expert team will transport your Bike into your room of choice, install the touch screen, and plug the Bike into the power source. The expert team from Winning Services will then leave your household and you can complete all the necessary steps to activate your Bike and to start your first ride!
Installation After Delivery and Set Up
The expert team from Winning Services will not activate your Bike for you. If you need assistance with the activation of your Bike, you can follow the steps outlined in this article for the original Peloton Bike, or this one for the Peloton Bike+. Note that although the expert team will install the Bike’s touchscreen during the delivery process, these articles also include instructions on how to remove and reattach the touchscreen again in case you wish to move your Bike following the delivery and setup of the Bike by Winning Services.
We are Here to Help!
Once the delivery of your Peloton Bike is complete and the team has left your household, you will have all that you need to get started with your first ride! If you’re unsure where to begin, take our Find Your Ride quiz here. If you help with anything else at all, please contact our Member Support Team.