Peloton Return Policy

Return Policy for Your Peloton Hardware Product

The rights outlined in this returns policy are in addition to and subject to the Australian Consumer Law and any other applicable Australian laws. This policy does not exclude or replace your consumer guarantee rights under the Australian Consumer Law described below (see the “Consumer Guarantees” section below)

We stand behind everything we sell. In addition to any rights that you have under the Australian Consumer Law (see the Consumer Guarantees section below), if you are not satisfied with your purchase of a new Peloton hardware product Peloton Bike, Peloton Bike+, Peloton Tread, or Peloton Guide (each a “Peloton Product”) then you can return it for a refund on the following terms:

1. If your purchase is eligible for our Home Trial Offer, then you may return your Peloton Product and receive a refund in accordance with the 30-Day Home Trial Terms and Conditions.
2. If your purchase is not eligible for our 30-Day Home Trial Offer, then you must request a refund of your Peloton Product within 30 days of delivery, and:
1. Provided we’ve received your refund request within 30 days from the date of delivery, our Support Team will contact you and schedule a pick-up date for your Peloton Bike, Bike+, or Tread. If you have purchased a Peloton Guide, our Support Team will provide you with a return label(s) so that you can return your Peloton Guide. 
2. Refunds will be credited back to the original card used for payment. Please note that it may take up to 14 days from the pick-up date of your Peloton Product or our receipt of your Peloton Guide to process the refund.  Peloton is not liable and cannot take responsibility for any bank charges that you may incur during the refund process. 
3. Peloton is not responsible for failures or delays in delivery or pick-up due to weather, incorrect address provided or circumstances outside Peloton’s control.
4. If your Peloton Product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Peloton reserves the right to refuse a refund or to charge additional restocking fees, at Peloton’s sole discretion.

In addition to any rights you have under the Australian Consumer Law, Peloton provides a limited home use warranty for Peloton Bike, Peloton Bike+, and Peloton Tread and for Peloton Guide, for non-commercial in-home, indoor use of your Peloton Product for no additional cost. This warranty does not, however, cover ordinary wear and tear or damage caused by improper use or accidents.

HOME TRIAL OFFER 

For our Members in Australia, we offer a 30-Day Home Trial for eligible first-time purchasers a Peloton Product. If you’re not satisfied with your Peloton experience, this trial will entitle you to a full refund on your Peloton Product, accessories purchased with the Peloton Product (except apparel items), and membership payments made during your trial period in accordance with our 30-Day Home Trial Terms and Conditions.

To initiate a Peloton Product return, please contact our Member Support Team by clicking here. 

Return Policy For Peloton Accessories

The following terms apply (in addition to any rights you have under the Australian Consumer Law) for accessories purchased other than as part of a Home Trial:

• Accessories purchased in-store or online may be returned for a refund within 30 days of purchase/delivery.
• Accessories purchased online may be returned for a refund if requested within 30 days of delivery.
• Due to hygiene reasons, the following merchandise cannot be returned or exchanged if they have been worn or used: headwear (hats, hair ties, headbands, bandanas), socks, underwear, water bottles, in-ear headphones, or shoes.
• All tags must be attached to the item, and proof of payment must accompany the return.
• All returned products must be shipped with the original packaging.
• Peloton is not responsible for packages lost in transit without proof of tracking. We suggest using a trackable shipping service or purchasing shipping insurance when returning your items, as we do not accept any liability for goods lost in transit.
• Refunds for purchases will be credited back to the original card only.

Please note that it may take up to 14 days from when we receive your returned item(s) to process the refund.

To initiate an accessory return, please contact our Member Support Team by clicking here. 

SHOE EXCHANGES

If the shoes you receive are the wrong size, we're happy to exchange them for you.

To exchange your shoes, please contact our Member Support Team by clicking here. We will send you a prepaid return label to send the shoes to us. Once your shoes are on their way, we will ship you out the correct size as soon as possible.

Please note: Returned shoes must be in new, unworn condition and an exchange must be requested within 30 days of delivery.

RETURN POLICY FOR APPAREL

The following terms apply, in addition to any rights you have under the Australian Consumer Law, to returns of apparel items. Please note that due to how quickly our inventory moves we are unable to offer exchanges

• Any items purchased in-store or online may be returned for a full refund within 30 days of purchase/delivery.
• For a full refund, items must be unwashed, unworn, and with the tags attached. 
• All returned products must be shipped with the original packaging. Unless the item is confirmed to have a fault or fails to comply with the consumer guarantees, you will bear the cost of returning the item to us. 
• Peloton is not responsible for packages lost in transit without proof of tracking. We suggest using a trackable shipping service or purchasing shipping insurance when returning your items, as we do not accept any liability for goods lost in transit. 
• Refunds for purchases will be credited back to the original card only.
• If any items were purchased with a referral code (described below), your order will be refunded in the form of a new code for the amount of the returned items.
• If any items were purchased with a combination of referral code and another payment method, we will refund the amount paid with the referral code first in the form of a new code and then the remaining amount will be credited back to the alternative payment method.

Please note that it may take up to 14 days from when we receive your returned item(s) to process the refund. 

To initiate an Apparel return, please contact our Member Support Team by clicking here. 

CONSUMER GUARANTEES

As a consumer, you are entitled to certain consumer guarantees in respect of goods purchased from us. These guarantees are called “Consumer Guarantees” and are not impacted by our Return Policy, Limited Warranty or limited by a defined timeframe. 

If you believe an item is faulty, not of acceptable quality, does not match the description provided or a sample, or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law. 

In accordance with Australian Consumer Law, if the failure is minor, we may (at our discretion) repair the item, replace the item or refund you, within a reasonable time. If the item has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by the failure. 

The consumer guarantees do not apply where the item was damaged due to abnormal use or misuse, and we will not provide a refund, exchange or repair in those circumstances.