Peloton is listing the Peloton Bike, Bike+, Peloton Bike Starter bundle, and Peloton Bike+ Starter bundle on the Qantas Marketplace. Qantas Frequent Flyer members can use points and/or cash to purchase these items.
Q: What is the Qantas Marketplace offer?
A: From Thursday, March 9, 2023, the Peloton Bike and Bike+, as well as their Starter bundles, are available for purchase on the new Qantas Marketplace. Qantas Frequent Flyer members can use their points to purchase these products.
Q: How can I use my Qantas Frequent Flyer points to purchase Peloton hardware?
A: Visit the Qantas Marketplace website and login to your Qantas Frequent Flyer account to checkout with Points or Points + Pay.
Q: When/how will my Bike be delivered?
A: Your order will be delivered by our external delivery partner, Winning Services. You will be contacted by a representative to schedule your delivery. If you require further assistance scheduling your delivery, feel free to contact our Member Support Team!
Q: Which products are available in the Qantas Marketplace?
A: Please check Qantas Marketplace for latest offers and availability. The Peloton Tread is not available on the Qantas Marketplace at this time.
Q: Will I get a 30 day free trial if I purchase through Qantas Marketplace?
A: Purchases through the Qantas Marketplace are eligible for 30 day returns for change of mind. Please contact Qantas Support at email@example.com if you wish to return your order.
Q: Can you honor an offer I have seen on the Qantas Marketplace?
A: Qantas and Peloton may, from time to time, run different offers at their own discretion.
Q: Who do I reach out to if I have a problem with my order?
A: For any product issues please contact Peloton Support. For issues with payment or points please contact Qantas Support at firstname.lastname@example.org.
Q: How do I return my order?
A: Please contact Qantas Support at email@example.com if you would like to return or exchange any part of your order. Qantas will be able to start the return process and issue any refund. Our delivery partner Winning Services will be in touch with you if this involves the return of a Bike of Bike+.