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If you are purchasing a Bike for a non-profit organization, you have the option to have the tax refunded from your order. To confirm eligibility, please call Member Support at (866⁠)⁠ 679⁠-⁠9129. ...

Our $39/month Peloton All-Access Membership will allow you access to unlimited content across 1 Bike and 1 Tread per household. Therefore, two of the same hardware products in a household (i.e. two...

Peloton Bike Extended Warranty Coverage  Peloton owners (excluding owners in Puerto Rico) can purchase a service plan within 12 months from your date of delivery. The purchase price for an addition...

Peloton Bike Limited Warranty Peloton Interactive, Inc.("Peloton") extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the Peloton Bike. Any other u...

We offer financing options online and in our showrooms (powered by Affirm) With no money down and 0% APR Peloton Financing for 39 or 12 months, buying the Peloton bike is now easier than ever.  Ge...

If the shoes you receive are the wrong size, we're happy to exchange them for you.   To exchange your shoes, click here to submit an exchange request. Please include your name, order number, shoes ...

Your Peloton Hardware Returning Your Peloton Bike or Tread  If you are not satisfied with your Peloton Bike or Peloton Tread, you can request a return within 30 days after your delivery. Unless you...

There are two ways to add friends on your Peloton account:  Add friends from your Peloton bike:  Once you are logged in and at your home screen, press on menu button on the bottom right of your hom...

What is a subscription key? A subscription activation key is a unique code associated with your subscription that allows you to activate your Peloton device. Where can I find it? You can find it...

You have the option to change your username at any time. Changing your username will not affect your ride history or any other saved data.  To change your username, make sure you are logged in on y...

When you first turn on your Peloton bike, you will be asked to log in using the credentials for your Peloton account.  All bike owners automatically have a Peloton account created for them during c...

You can be rewarded for helping us grow the Peloton community! For any friend you refer who purchases a Peloton Bike or Tread using your referral code, you will receive up to $100 off your next App...

If your account is set to private, anyone who wants to view your profile will have to send you a follower request. Follow requests will appear in your follower list. You can view your follower list...

By default, any Member can view your Peloton profile. If you set your profile to private, Members that do not follow you will not be able to see your profile (overview, workout history, achievemen...

Peloton collects sales tax on Peloton Membership to comply with state and local tax requirements. How is the tax amount determined? For sales tax purposes, electronically delivered products and ser...

To update your credit card information, click here to sign in to your account and update your card on file. We can only accept payments from a credit, debit, or prepaid card that is associated with...

With a Peloton All-Access Membership, you have unlimited access to a growing library of live streaming and on-demand classes, scenic rides, real-time performance tracking, and unlimited accounts fo...

You will not be billed for your Membership until you receive and activate your Membership on your Peloton Bike. Once activated, the credit card on file will be charged each month on a recurring bas...

It is not possible to use a Membership on multiple Bikes — it can only be used on one Bike at a time. 

PELOTON SUBSCRIPTION TERMS AND CONDITIONS By purchasing a Peloton Membership you agree to the following terms and conditions, which supplement and form a part of the Peloton Terms of Service.  Capi...

All Peloton Memberships recur on a monthly basis until they are cancelled in accordance with Peloton's Membership Terms. Billing occurs at the beginning of the Membership cycle and provides unlimit...

In order to view a receipt for your Peloton Membership, click the link below. https://www.onepeloton.com/settings/subscriptions If you prepaid for your Membership, you will not be able to view the ...