Your Account

Peloton Bike Limited Warranty Peloton Interactive, Inc. (“Peloton”) extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the Peloton Bike.  Any other...

Peloton Bike Extended Warranty Coverage  Peloton owners (excluding owners in Puerto Rico) can purchase a service plan within 12 months from your date of purchase. The purchase price for an addition...

We offer financing options online and in our showrooms (powered by Affirm) With no money down and 0% APR Peloton Financing for 39 or 12 months, buying the Peloton bike is now easier than ever.  Ge...

If the shoes you receive are the wrong size, we're happy to exchange them for you.   To exchange your shoes, click here to submit an exchange request. Please include your name, order number, shoes ...

Returning Your Peloton Bike If you are not satisfied with your Peloton bike, you can return it within 30 days upon receipt. Peloton’s guarantee doesn’t cover ordinary wear and tear or damage caused...

There are two ways to add friends on your Peloton account:  Add friends from your Peloton bike:  Once you are logged in and at your home screen, press on menu button on the bottom right of your hom...

What is a subscription key? A subscription activation key is a unique code associated with your subscription that allows you to activate your Peloton device. Where can I find it? You can find it...

You have the option to change your username at any time. Changing your username will not affect your ride history or any other saved data.  To change your username, make sure you are logged in on y...

If you have forgotten your password and need to reset, simply click here and enter your email address. You will then receive an email providing you with instructions on how to reset your password. ...

When you first turn on your Peloton bike, you will be asked to log in using the credentials for your Peloton account.  All bike owners automatically have a Peloton account created for them during c...

You can be rewarded for helping us grow the Peloton community!  For any friend you refer who purchases a Peloton Bike using your referral code, you will receive a $100 boutique discount code for a...

If your account is set to private, anyone who wants to view your profile will have to send you a follower request. Follow requests will appear in your follower list. You can view your follower list...

By default, any Member can view your Peloton profile. If you set your profile to private, Members that do not follow you will not be able to see your profile (overview, workout history, achievemen...

Peloton collects sales tax on Peloton subscriptions to comply with state and local tax requirements. How is the tax amount determined? For sales tax purposes, electronically delivered products and ...

To update your credit card information, click here to sign in to your account and update your card on file. We can only accept payments from a credit, debit, or prepaid card that is associated with...

With a Peloton subscription, you have unlimited access to a growing library of live streaming and on-demand classes, scenic rides, real-time performance tracking, and unlimited accounts for family ...

You will not be billed for your subscription until you receive and activate your subscription on your Peloton bike. Once activated, the credit card on file will be charged each month on a recurring...

It is not possible to use a subscription on multiple bikes — it can only be used on one bike at a time. 

PELOTON SUBSCRIPTION TERMS AND CONDITIONS By purchasing a Peloton Subscription you agree to the following terms and conditions, which supplement and form a part of the Peloton Terms of Service.  Ca...

All Peloton bike purchases come with a minimum 12-month commitment. You may only cancel your subscription once that commitment has been fulfilled as per the Peloton Subscription Terms and Condition...

In order to view a receipt for your Peloton subscription, click the link below. https://www.onepeloton.com/settings/subscriptions If you prepaid for your subscription, you will not be able to view ...