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  • Delivery estimates for your order

    There are a few different ways to find delivery estimates for your order: You can view the shipping estimate for your order when you go to check out on our website. If you make a purchase in one ...

  • Peloton Bike Limited Home Use Warranty

    Peloton Bike Limited Warranty Peloton Interactive, Inc.("Peloton") extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the Peloton Bike. A...

  • Peloton Bike Extended Warranty Coverage

    Peloton Bike Extended Warranty Coverage  Peloton owners (excluding owners in Puerto Rico) can purchase a service plan within 12 months from your date of delivery. The purchase price for an addition...

  • Financing Options

    We offer financing options online and in our showrooms (powered by Affirm) With no money down and 0% APR Peloton Financing for 39 or 12 months, buying the Peloton bike is now easier than ever.  Ge...

  • Exchanging your shoes

    If the shoes you receive are the wrong size, we're happy to exchange them for you.   To exchange your shoes, click here to submit an exchange request. Please include your name, order number, shoes ...

  • Peloton Bike Return Policy

    For information how to return your Peloton Tread, please click here. Returning Your Peloton Bike If you are not satisfied with your Peloton bike, you can return it within 30 days upon receipt. Pelo...

  • Adding friends on your Peloton account

    There are two ways to add friends on your Peloton account:  Add friends from your Peloton bike:  Once you are logged in and at your home screen, press on menu button on the bottom right of your hom...

  • Using your Subscription Activation Key

    What is a subscription key? A subscription activation key is a unique code associated with your subscription that allows you to activate your Peloton device. Where can I find it? You can find it...

  • Changing your Peloton username

    You have the option to change your username at any time. Changing your username will not affect your ride history or any other saved data.  To change your username, make sure you are logged in on y...

  • Resetting your password

    If you have forgotten your password and need to reset, simply click here and enter your email address. You will then receive an email providing you with instructions on how to reset your password. ...

  • Updating your Profile

    When you first turn on your Peloton bike, you will be asked to log in using the credentials for your Peloton account.  All bike owners automatically have a Peloton account created for them during c...

  • Refer a friend

    You can be rewarded for helping us grow the Peloton community! For any friend you refer who purchases a Peloton Bike or Tread using your referral code, you will receive up to $100 off your next pur...

  • How to Remove a Follower

    If your account is set to private, anyone who wants to view your profile will have to send you a follower request. Follow requests will appear in your follower list. You can view your follower list...

  • How to set your Profile to Private

    By default, any Member can view your Peloton profile. If you set your profile to private, Members that do not follow you will not be able to see your profile (overview, workout history, achievemen...

  • Tax on the Peloton Subscription

    Peloton collects sales tax on Peloton subscriptions to comply with state and local tax requirements. How is the tax amount determined? For sales tax purposes, electronically delivered products and ...

  • Updating your billing information

    To update your credit card information, click here to sign in to your account and update your card on file. We can only accept payments from a credit, debit, or prepaid card that is associated with...

  • Rides included with the Peloton subscription

    With a Peloton subscription, you have unlimited access to a growing library of live streaming and on-demand classes, scenic rides, real-time performance tracking, and unlimited accounts for family ...

  • Subscription payment information

    You will not be billed for your subscription until you receive and activate your subscription on your Peloton bike. Once activated, the credit card on file will be charged each month on a recurring...

  • Using your subscription on other bikes

    It is not possible to use a subscription on multiple bikes — it can only be used on one bike at a time. 

  • Peloton purchase and subscription terms

    PELOTON SUBSCRIPTION TERMS AND CONDITIONS By purchasing a Peloton Subscription you agree to the following terms and conditions, which supplement and form a part of the Peloton Terms of Service.  Ca...

  • Canceling or Pausing your Bike Subscription

    All Peloton Subscriptions recur on a monthly basis until they are cancelled in accordance with Peloton's Subscription Terms. Billing occurs at the beginning of the Subscription cycle and provides u...

  • View Peloton Subscription Receipt

    In order to view a receipt for your Peloton subscription, click the link below. https://www.onepeloton.com/settings/subscriptions If you prepaid for your subscription, you will not be able to view ...

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