Q: What is the shipping time frame?
A: In the US, the current delivery time frame for the Peloton Tread is 1 to 6 weeks.
Q: Will my order be placed in a scheduling hold?
A: As of Friday, October 29, 2021, Tread orders are no longer being placed in a scheduling hold. Once your order is placed, you’ll receive more information via email on how to schedule your delivery.
Q: How can I check the status of my order?
A: You can check the status of your order by visiting the “Order Status” link in your order confirmation email, or by clicking here.
Q: When will I be charged for my order?
A: The payment for your order will be finalized either 5 days before delivery or 90 days after checkout, whichever occurs earlier.
Q: How do I opt-in to SMS notifications?
After you complete your order, you can opt-in to SMS notifications on the order status page by selecting “Opt-in to receive delivery and account SMS.”
Q: What if I want to change my delivery address?
A: If you want your Tread to be delivered to a different address, please contact our Support Team.
Q: How much is delivery and set up?
A: Delivery and assembly are included in the cost of your Peloton Tread.
Q: Will the Delivery Team set up my Peloton Tread anywhere in my home?
A: Yes, our Delivery Team will assemble your Peloton Tread in your room of choice. Always make sure the space around your device is clear and keep children, pets, and objects away from the Tread at all times. We have taken numerous precautions to keep our Members and Teams safe, including minimizing the time our Team spends in your home. For more information on Tread’s dimensions, please click here.
Q: Is Peloton offering threshold delivery?
A: Unfortunately, due to the size and weight of the Peloton Tread, we cannot offer a threshold delivery.
Q: I’m uncomfortable with the Delivery Team entering my home. Can the Peloton Tread be left outside?
A: We understand your concerns surrounding the delivery of your Peloton Tread. Unfortunately, we cannot leave the Tread outside of your residence. To perform your delivery, our Team will need to enter your home.
Q: Can I use the Peloton App while my order is on hold or waiting for delivery?
A: We invite you to enjoy complimentary access to the Peloton App which offers classes like yoga, stretching, meditation, and outdoor walks and runs.