Peloton is pleased to notify all Peloton Tread+ Members that the new Tread+ Rear Safety Guard will be available, starting in early 2024. Peloton is offering the rear guard to existing Tread+ Members for free, in-home installation, as part of Peloton’s voluntary recall, in cooperation with the U.S. Consumer Product Safety Commission.
The guard marks an industry-leading safety design for slat belt treadmills. The innovative guard features a breakaway design that pivots away from the treadmill when it comes into contact with an object, shutting off power and safely decelerating the belt.
The safety and wellbeing of our Members is a top priority for us, thus Peloton will offer the guard free of charge to all Members who own a Tread+. Starting in early 2024, Members will have the opportunity to opt-in and register for a service appointment where the guard will be professionally installed. Members can also opt for the refund option, as described below.
As a brand dedicated to empowering Members on their fitness journey, Peloton remains committed to ensuring they have access to our world-class fitness experiences in the safest way possible.
Tread+ Members can continue to opt-in to receive the guard by completing this form.
Frequently Asked Questions
Q: What is the Peloton Tread+ Rear Safety Guard?
A: The Peloton Tread+ Rear Safety Guard is an industry leading safety design for slat-belt treadmills that pivots away from the treadmill when it comes into contact with an object, shutting off power and safely decelerating the belt.
It has been created to help protect users and the area around the treadmill from risk of injury, and designed to safely stop the treadmill if anything accesses the guard during use.
Q: When will the Peloton Tread+ Rear Safety Guard be available?
A: Peloton will offer the Peloton Tread+ Rear Safety Guard free of charge to all current Tread+ owners in early 2024.
To register to receive the guard, Members can complete this form. Once available, the guard will be professionally installed, free of charge.
Q: Is the Rear Safety Guard available for the Peloton Tread?
A: No. The guard is only compatible with the Peloton Tread+.
Q: What should I do if I have a Tread+?
After determining you have a Tread+, carefully review the options available set forth below and contact Peloton:
Repair: Tread+ Members can now register to receive the guard in early 2024 by completing this form.
Refund: As an alternative to receiving the free Rear Safety Guard, Peloton is offering Members a prorated refund based on the date the unit was purchased. If you would like to request the refund option, please enter your request here. Note, units that have received the free Safety Guard are not eligible for a refund.
Relocate Tread+ within your home: Upon request, we will also offer a free service visit to your home to relocate the Tread+ to another appropriate space that you designate in your home where children and pets cannot access it during use. If you’d like to request relocation, please enter your request here.