Please refer to the following frequently asked questions regarding Peloton delivery reschedules.
Why was my delivery rescheduled?
While we always aim to avoid rescheduling deliveries, it can happen for a variety of reasons: inclement weather, warehouse staffing constraints, or transit delays meaning that Bikes or Treads haven’t yet made it to your area as planned. We inform you of a rescheduled delivery and new delivery time as soon as possible.
All new delivery times are scheduled for the earliest possible date. If you would prefer not to wait, we will cancel your order and process a full refund at your request.
How will I know if my delivery is rescheduled?
You will receive a new delivery confirmation time by email and/or SMS.
What is a port delay?
The COVID pandemic has led to an increase in ecommerce orders in North America. Due to the increase in demand, many US ports of entry are experiencing unexpected congestion and delays.
These transit delays impact Peloton deliveries in addition to other companies’ products shipped into the US from overseas.
Why was I rescheduled more than once?
We try not to reschedule any delivery, but unfortunately it can happen because of sudden events like road closures, civic disruptions, warehouse closures, or inclement weather.
If we reschedule your delivery, we try our absolute best not to do it again and as part of our standard practice, will try to get you the earliest possible delivery date.
Why did someone who ordered after me get their product sooner?
Many factors go into the delivery process. While we try to make sure everyone gets their Bike, Tread, accessories or Apparel as soon as possible, the availability of the specific product, transit times and local conditions can play a role in determining the delivery date.
Does Peloton use other companies to deliver its products?
Our number one priority is to protect the Member experience. We work with delivery partners to make sure we can reach as many Members as possible and still deliver a first-rate delivery experience.
I have not received my delivery and the scheduled date has passed; what do I do now?
We’re really sorry you didn’t receive your delivery. Please have your order number ready and give us a call at 866-679-9129, or use our Live Chat feature below to connect with our Member Support Team.
What is Peloton doing to avoid delivery delays and reschedules?
We’re air shipping thousands of Bikes so we’re not just relying on ports to get our inventory into our warehouses. We’ve also hired over a thousand new team members across supply chain, Member Support and Field Operations over the past several months and are adding 100,000 square feet to our Plano, TX Campus, our largest support site globally, to help scale our Team and operations. Finally, our agreement to acquire Precor will help increase our manufacturing capacity. When the transaction closes, we expect to start manufacturing Bikes and Treads in the U.S. later this year.