Peloton Extended Service Plans
Train day in and day out with peace of mind when you add additional protection to your Peloton product.
Original Peloton product owners may be eligible to purchase an optional extended service plan to provide additional protection once the product’s limited warranty expires. The service plan can be purchased concurrently with your Peloton product, up to 12 months after product delivery in stores, or by calling us at 866-650-1996.
The purchase price for Extended Service Plans are as follows:
|
12-Month Extension - 24 Months of Total Coverage |
27 Month Extension - 39 Months of Total Coverage |
|
|
Bike |
$145 |
$185 |
|
Bike+ |
$175 |
$230 |
|
Tread |
$175 |
$230 |
|
Tread+ |
$270 |
$325 |
Service Plan Coverage
Peloton service plans cover:
- All parts and labor for covered repairs (no deductible).
- Protection from mechanical and electrical breakdowns, failures resulting from normal wear and tear, and failure caused by power surges.
- Repairs by authorized Peloton Technicians with genuine Peloton replacement parts.
- A hassle-free claims process directly managed by the Peloton Member Support Team.
- Replacement of your Peloton product if it cannot be repaired.
Peloton service plans do not cover:
- Deterioration of the appearance of the product.
- Any cosmetic part or finish defects such as paint, plastic, dents, scratches, chips, rust or peeling.
- Accidental damage from handling such as drops, spills, or tip-overs.
Please see your plan's appropriate Terms and Conditions below for full coverage details.
Extended Service Plan U.S territory availability below:
|
Extended Service Plan Availability |
Continental U.S. |
Hawaii |
Alaska |
Puerto Rico |
Other U.S. Territories |
|
Bike |
Yes |
Yes |
Yes |
Yes |
No |
|
Bike+ |
Yes |
Yes |
Yes |
Yes |
No |
|
Tread |
Yes |
No |
No |
No |
No |
|
Tread+ |
Yes |
No |
No |
No |
No |
How To Request Service
- Contact Us: Start a live chat or call us at 1-866-679-9129. We’re available every day 9am - 9pm ET, 7 days a week.
- Provide Proof of Purchase: Have your Peloton product proof of purchase and serial number, along with your Extended Service Plan order confirmation on hand.
- Get Support: We’ll work with you to address your concern and set up a date and time that fits your schedule for a Peloton-authorized Technician service visit, if required.
Extended Service Plans Terms and Conditions
If you purchased your extended service plan after May 22, 2020, the full Terms & Conditions of your extended service plan agreement can be found here.
If you purchased your extended service plan on or before May 22, 2020, the full Terms & Conditions of your extended service plan agreement can be found here.
Frequently Asked Questions
What items are eligible for Peloton extended service plans?
All new Bike, Bike+, and Tread units sold in the continental U.S. are eligible for extended service plans. Bike and Bike+ extended service plans are also available in Alaska, Hawaii and Puerto Rico.
If I previously purchased my Peloton product, can I still purchase a Peloton service plan?
As long as you are the original owner, you can purchase a Peloton service plan up to 12 months after the original Peloton product delivery date.
When does the Peloton extended service plan begin?
Coverage takes effect once the manufacturer’s limited warranty has expired.
How long does the Peloton extended service plan extend my coverage?
Peloton currently offers a 12-month or 27-month extension to the 12-month manufacturer's limited warranty for 24 months or 39 months of total coverage. Certain components such as the Bike/Tread frame receive a longer limited manufacturer warranty and will not receive additional coverage.
What does the Peloton service plan cover?
Peloton service plans extend the same coverage as your manufacturer's limited warranty for an additional time period and include surge protection once your manufacturer's limited warranty expires. Coverage benefits include:
- Genuine Peloton replacement parts
- Peloton-authorized Technicians
- On-site service
- Direct management and support from Peloton
- $0 Deductible
Once I purchase a Peloton service plan, do I need to register my product or do anything else?
Registration is automatic. Service plan Terms and Conditions will be emailed to you shortly after your product has been delivered. You should keep your product receipt and the confirmation email for future reference.
Is my Peloton service plan transferable to a new owner if I sell or gift my product?
The service plan is not transferable and provides coverage solely to the original purchaser of the Covered Product or any person receiving the Covered Product as a gift from the original purchaser at time of delivery.
Does my Peloton service plan cover me if I move to a different location within my country?
Peloton service plans will still apply as long as you don’t damage the Peloton product during the move and you move to a location where Peloton actively sells service plans.
Does my Peloton service plan cover me if I move to a different country?
Peloton service plans only apply in the country/territory you originally purchased your Peloton product as outlined in your Terms and Conditions.
Can I purchase a Peloton service plan if I am the second owner?
Peloton service plans are only available for the original purchaser of a new Peloton product.
Am I still covered if I lose my receipt showing I purchased a Peloton service plan?
Yes, simply contact Peloton at 1-866-679-9129 and provide the name and phone number you purchased the product under. We will be able to locate your proof of purchase.
Is there a limit to the number of claims I can make with Peloton service plans?
We will cover claims up to the original purchase price of the product. For example, if you purchased a Bike for $2,000 and the repair costs are $250, then you will have $1,750 remaining for potential future claims.