As with all consumer electronics, the pace of innovation is swift and constantly evolving. And given the age and technology of your First Generation Touchscreen, it no longer accommodates the software features we regularly develop and release. We are still committed to maintaining the current experience, but the First Generation Touchscreen will not receive any new features going forward.
What does that mean for First Generation Users?
Your Peloton bike experience will remain the same but we will not be releasing new updates to your touchscreen. In order to ensure you meet your highest expectations of the Peloton experience, we recommend that all Members riding with a first generation touchscreen upgrade their bike’s touchscreen. Peloton will be providing members with unique discount codes for all current first generation touchscreen users. With that code, you will be able to purchase a touchscreen and pedal bundle for $350 on onepeloton.com. Please note, you do not need to update your screen to continue to use your bike. This bundle offer will expire as of July, 29th 2020.
Who is eligible for the upgrade discount?
Any active Peloton member with a First Generation Touchscreen is eligible for the upgrade. The code will be sent via email to the subscription owner on your account. If you own a First Generation Touchscreen and would like to purchase the upgrade bundle but have not received your unique code, please check your spam folder. If it is not there, please email firstname.lastname@example.org and be sure to include a picture of the serial number of your touchscreen.
To learn how to locate your touchscreen’s serial number, please refer to the following article. https://support.onepeloton.com/hc/en-us/articles/360029923591/
*All Peloton Members will have access to purchase the touchscreen and pedal bundle on onepeloton.com but only active First Generation Touchscreen users will be provided a discount code.
What model screen do I own?
There are a few key factors to determine whether you currently own a First Generation Touchscreen.
- First Generation Touchscreens were manufactured before September 2016
- Features an orange power button located on top of the touchscreen.
- Has a serial number starting with 72010
Replacing Your Peloton Touchscreen and Pedals
Swapping out your touchscreen and pedals is a fairly simple process and a self replacement can be performed. To learn how, click the links below.
For instructions on how to replace your touchscreen: https://www.youtube.com/watch?v=H4JQw428R8c&feature=youtu.be
For instructions on how to replace your pedals: https://www.youtube.com/watch?v=9IlasB9wHnY&feature=youtu.be&t=40
If you’d prefer to have your touchscreen and pedals replaced by a Peloton approved technician, we’d be happy to assist you. A service technician costs $100 plus applicable taxes. After your touchscreen order has been placed, feel free to reach out to support at 1-866-679-9129 and we’ll get you set up.
Touchscreens ship within 3-5 business days and you will receive an email with tracking information once your touchscreen ships. Your shipment will be delivered in two separate packages, one including your touchscreen and one including pedals. If you receive your pedal shipment first, please allow an additional day for your touchscreen to be delivered.