Connecting To Your Wireless Network
When you go to set up your Peloton, you will first be asked to connect to your wireless network. We recommend having your wireless network password available upon activation.
Manually Connect to Your Wireless Network
- On the top right corner of the screen, click on the WiFi symbol.
- Select your wireless network.
For the best experience, we recommend a minimum connection speed of 10-15 mbps download dedicated to the touchscreen and 2.5 mbps upload.
If you run into trouble connecting your Peloton to your wireless network, we recommend restarting both your Peloton product and your router. If you continue to run into trouble, please refer to the section on Troubleshooting Internet Connectivity.
Note: Your Peloton may have trouble connecting to wireless repeaters, extenders, and boosters. We recommend connecting to the main router in your home and disabling any additional networks to prevent interference. We also recommend placing your Peloton as close to your router as possible for the strongest connection.
Testing Your Wireless Connection
We recommend you place your Peloton near your WiFi router or place your access point between the Peloton and router for the strongest connection. If you run into trouble connecting to your wireless network, we recommend restarting both your Peloton and your router.
To test your connection, we recommend running a speed test on the Peloton. To check your wireless connection, please go through the following steps:
- Open Settings by tapping the three dots on the bottom-right corner of the home screen.
- Scroll and locate the Speed Test.
- Tap "GO" to start the Speed Test.
The test will then run and display the final results of the Speed Test.
Our recommended download speed: 10-15 Mbps dedicated to the touchscreen and 2.5 Mbps upload speed.
If you continue to run into trouble, please refer to the section on Troubleshooting Internet Connectivity.
If your wireless connection is not strong enough, you also have the option of using an ethernet cable to connect your Peloton to an internet outlet. Make sure to get an ethernet cable that is at least 15 feet long. The cable must be long enough to reach from the Peloton to the internet access point without passing under the Peloton or being stretched taut.
Please note: The Peloton Tread and Peloton+ Bike would require a USBC to ethernet accessory to be able to access the ethernet port
Connecting To A Wired Network
If you are experiencing continuous wireless connectivity issues, you may need to test your wireless speeds to determine if your connection is within our recommendation for an optimum experience.
As an alternative, Peloton touchscreens are equipped with an Ethernet port for wired network connections.
Please note: The Peloton Tread and Peloton Bike+ would require a USBC to Ethernet accessory to be able to access the Ethernet port.
The Ethernet port is located on the back of the Peloton touchscreen. If you are having a hard time locating it, please feel free to reach out to our Member Support Team for assistance by clicking here.
Plug your Ethernet cable into the touchscreen port and your router (or wall jack) for your Local Area Network (LAN). Your Peloton will then connect to your network automatically.
Use a cable that is at least 15 feet long. Make sure your Ethernet cable is long enough to reach from your Peloton device to the internet access point without passing underneath the Peloton or being stretched tautly.
Troubleshooting Internet Connectivity
In order to log into your Peloton and access your profile and content, the Peloton touchscreen must be connected to your network and successfully access the internet. However, it is possible for your Peloton touchscreen to connect to your network successfully and still encounter internet connectivity issues.
A strong Internet connection is necessary to activate your Peloton device, log in, switch riders, and access classes or a rider profile.
If you encounter the following error messages on your Peloton touchscreen, you may not have the required internet connectivity on your Peloton:
- “Unable to Load Profile”
- “Error in Getting Subscription Details”
- “Server Error in Getting Device Details. Please press Home key after some time.”
- “Unable To Load Live Ride”
To test your wireless connection, please refer to the guide above.
Some of the causes of poor internet connectivity are:
Weak WiFi: We recommend a minimum connection speed of 10-15 mbps download dedicated to the touchscreen and 2.5 mbps upload. If you consistently experience a weak WiFi connection, we recommend moving your Peloton closer to your access point (e.g. a router), using an Ethernet connection, checking that you are using a modern router, or reaching out to your Internet Service Provider (ISP) to help with further troubleshooting. Extenders or boosters may increase the range of the WiFi signal, but typically decrease WiFi signal strength—so we do not recommend this to improve connectivity.
Obstructions may also impact your WiFi signal strength and connectivity. These obstructions may include:
- Furniture and walls (if the router is located closer to a corner and lower to the ground, other furniture and walls may impact the signal strength).
- Appliances such as microwaves and home phone sets.
- Certain materials such as brick and metal.
- Other wireless frequencies: Devices using wireless connections can also interfere with the WiFi connection. Devices can include wireless speakers, Bluetooth® devices, wireless headsets, and neighboring WiFi connections.
Busy WiFi: If multiple devices are using your wireless network, the wireless network bandwidth may become congested. This may diminish the wireless signal strength and speed to your Peloton.
Refreshing your network connections may help resolve the poor internet connectivity issue and ensure you are completely connected to your WiFi on your Peloton. To refresh your network connections to and from your Peloton, please follow the steps below:
- On your Peloton touchscreen, navigate to the Settings screen and select WiFi. Tap on your network, and select Forget.
- After forgetting the network, turn WiFi OFF on your touchscreen.
- Shut down the touchscreen. After the touchscreen is completely shut down, unplug the power cable from the wall.
- After the power cable is unplugged, restart your router.
- After restarting your router, plug your power cable back in and restart your touchscreen.
- Ensure the date/time is correct (as powering off the device may revert the date/time settings).
- Once your touchscreen is back on, navigate back to the Settings screen, and select "WiFi".
- Reconnect to your network. After reconnecting, tap on the Peloton P logo at the bottom of the screen to return to the home screen.
If the issue persists, you may need to contact your Internet Service Provider (ISP).
To test your wireless connection, please refer to the guide above.