Your Peloton Hardware
Returning Your Peloton Product
If you are not satisfied with your purchase of a new Peloton Bike, Peloton Bike+, Peloton Tread, Peloton Guide, or Peloton Row (each, a “any new Peloton Product”), you can request a return within 30 days after your delivery. Unless your purchase is eligible for our Home Trial, this Return Policy applies.
Peloton’s Return Policy does not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Bike and Bike+ Limited Warranty, our Tread Limited Warranty, our Peloton Guide Limited Warranty and our Peloton Row Limited Warranty.
Because of the size and weight of our fitness products, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your Peloton Product. Returns made outside of Home Trial must be approved and if approved will be charged an additional return shipping fee of $250 or more for Bikes, $300 or more for Treads, $50 for Guide, and $250 or more for Row, depending on your location.
If you have purchased a Peloton Guide, our Support Team will provide you with a return label so that you can return your Peloton Guide. Returns of the Peloton Guide must be made within 30 days of delivery and must be shipped with the original packaging. Peloton is not responsible for packages lost in transit without proof of tracking. Refunds for Peloton Guide will be credited back to the original payment method only. Please note that it may take up to 14 days from the pick-up date of your Peloton Product or our receipt of your Peloton Guide to process the refund. Peloton is not liable and cannot take responsibility for any bank charges that you may incur during the refund process. Peloton is not responsible for failures or delays in delivery or pick-up due to weather, incorrect address provided, or circumstances outside Peloton’s control.
If your Peloton Product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Peloton reserves the right to refuse a refund or to charge additional restocking fees, at Peloton’s sole discretion.
If your Peloton Product is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.
To initiate a Peloton Product return, please contact our Member Support Team by clicking here.
Home Trial Offer
We also offer a 30-Day Home Trial for first-time purchasers of each of our new Peloton Products (Peloton Bike, Peloton Bike+, Peloton Tread, Peloton Row and Peloton Guide) in which you will receive a full refund on your Peloton Product, as well as a refund for certain accessories (except apparel items) and membership payments made during your trial. For more information, see our Home Trial Terms and Conditions. Please note, interest paid to Peloton’s third-party financing partners will not be refunded in connection with your return of any Peloton Product through the Home Trial.
Returning Your Peloton Accessories
The following terms apply to Peloton Accessories purchased outside a Home Trial:
- Accessories purchased in-store or online may be returned for a refund online only, within 30 days of purchase/delivery.
- The following merchandise may not be returned or exchanged if they have been worn or used: shoes, water bottles, in-ear headphones.
- All hangtags must be attached to the item, and proof of payment must accompany the return.
- All returned products must be shipped with the original packaging.
- Peloton is not responsible for packages lost in transit without proof of tracking.
- Refunds for purchases will be credited back to the original card only.
All other returns must be made within 30 days of purchase and must be shipped with the original packaging. Peloton is not responsible for packages lost in transit without proof of tracking. Refunds for purchases will be credited back to the original payment method only.
To initiate an Accessory return, please contact us at 1-866-679-9129.
If the shoes you receive are the wrong size, we're happy to exchange them for you within 30 days of purchase.
To exchange your shoes, please contact Support. After you fill out the form, we will send you a prepaid return label to send the shoes to us. Once your shoes are on their way, we will ship you out the correct size as soon as possible.
Please note: Returned shoes must be in new, unworn condition and they must be returned within 30 days of delivery.
Returning/Exchanging Your Peloton Apparel
For all Peloton Apparel returns or exchanges, please review our policy here.