In order to log into your Peloton and access your profile and content, the Peloton touchscreen must be connected to your network and successfully access the internet. However, it is possible for your Peloton touchscreen to connect to your network successfully and still encounter internet connectivity issues.
A strong Internet connection is necessary to activate your Peloton device, log in, switch riders, and access classes or a rider profile.
If you encounter the following error messages on your Peloton touchscreen, you may not have the required internet connectivity on your Peloton:
- “Unable to Load Profile”
- “Error in Getting Subscription Details”
- “Server Error in Getting Device Details. Please press Home key after some time.”
- “Unable To Load Live Ride”
To test your wireless connection, please click here.
Some of the causes of poor internet connectivity are:
Weak WiFi: We recommend a minimum connection speed of 10-15 mbps download dedicated to the touchscreen and 2.5 mbps upload. If you consistently experience a weak WiFi connection, we recommend moving your Peloton closer to your access point (e.g. a router), using an Ethernet connection, checking that you are using a modern router, or reaching out to your Internet Service Provider (ISP) to help with further troubleshooting. Extenders or boosters may increase the range of the WiFi signal, but typically decrease WiFi signal strength—so we do not recommend this to improve connectivity.
Obstructions may also impact your WiFi signal strength and connectivity. These obstructions may include:
- Furniture and walls (if the router is located closer to a corner and lower to the ground, other furniture and walls may impact the signal strength).
- Appliances such as microwaves and home phone sets.
- Certain materials such as brick and metal.
- Other wireless frequencies: Devices using wireless connections can also interfere with the WiFi connection. Devices can include wireless speakers, Bluetooth® devices, wireless headsets, and neighboring WiFi connections.
Busy WiFi: If multiple devices are using your wireless network, the wireless network bandwidth may become congested. This may diminish the wireless signal strength and speed to your Peloton.
Refreshing your network connections may help resolve the poor internet connectivity issue and ensure you are completely connected to your WiFi on your Peloton. To refresh your network connections to and from your Peloton, please follow the steps below:
- On your Peloton touchscreen, navigate to the Settings screen and select WiFi. Tap on your network, and select Forget.
- After forgetting the network, turn WiFi OFF on your touchscreen.
- Shut down the touchscreen. After the touchscreen is completely shut down, unplug the power cable from the wall.
- After the power cable is unplugged, restart your router.
- After restarting your router, plug your power cable back in and restart your touchscreen.
- Ensure the date/time is correct (as powering off the device may revert the date/time settings).
- Once your touchscreen is back on, navigate back to the Settings screen, and select "WiFi".
- Reconnect to your network. After reconnecting, tap on the Peloton P logo at the bottom of the screen to return to the home screen.
If the issue persists, you may need to contact your Internet Service Provider (ISP).
To test your wireless connection, please click here.