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Troubleshooting

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  • Can I purchase more than one membership at a time?

    Since the Peloton Digital Membership offers full access to all the rides and features of the Peloton app, there is no need to purchase additional overlapping plans. If you would like to use your cu...

  • I am having trouble accessing classes on my Peloton iOS app

    If you are having trouble accessing Peloton content on your iOS app, we recommend restoring your purchases.  You can restore your purchases by tapping “More” on the bottom right corner of your scre...

  • How do I use Airplay with the Peloton iOS app?

    You can view Peloton content on your TV by using our iOS app and AppleTV.  To stream a ride to your AppleTV: Enter the ride you want to stream on the iOS app. Tap the AirPlay logo on the bottom ri...

  • Connecting Your Heart Rate Monitor to the App

    With the Peloton app, you can now connect a Bluetooth-enabled heart rate monitor to the app to see your real-time heart rate in every class. To connect, simply turn on your Bluetooth-enabled device...

  • Will classes taken on the digital Platforms show up on my Peloton workout history?

    Yes! Workouts taken on Peloton Digital will be counted towards your workout history. In addition, Century Club t-shirts are awarded after you complete your 100th Peloton bike ride either on Peloto...

  • Does previewing classes on the digital platforms count as a ride or workout?

    Any class viewed on Peloton Digital for under 60 seconds will automatically not count as a workout. If you are previewing (or actually taking) a class for more than 60 seconds, Peloton Digital asks...

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