Setting Up Your Bike

If you have any questions about your delivery or delivery schedule, please reach to our Member Support team on 0808 169 6469 (Option 2). We will work to find a suitable window within which to deliv...

When your Peloton Bike arrives, your delivery technician will ask where you would like your Bike installed. Here are a couple of tips we’ve heard from our members on where to place your bike in you...

Once in your home, the delivery technician will need 15 to 30 minutes to complete the assembly of your bike. All technicians are professional, courteous and will be respectful in your home. Your t...

You’ll need either the login credentials (email and password) associated with your Peloton order or a subscription activation key.  At the start of the activation process, you’ll be prompted to put...

If you received the bike as a gift or if someone else in your home purchased the bike, you’ll need to use your subscription activation key after entering your personal email.  Your subscription act...

If we do not have a payment on file, we ask for payment information associated with your account so we can provide you with access to Peloton content. This card will be used to process subscription...

For instructions on how to clip into your Peloton bike, please watch the video below:  

When you first turn on your new Peloton bike, you will be asked to log in using the email and password from your Peloton account. All bike owners automatically have a Peloton account created for th...

Please refer to the following video and/or guide for adding additional rider accounts to your Peloton Bike:   Guide

  To assemble your toe cages, you’ll need to attach the loose cords. Start by grabbing one of the cords and threading it through the base of the toe cage, then up through the loops at the top. Be ...

Your Cadence, measured in RPMs (rotations per minute), is how fast you're pedalling.  Resistance, measured as a percentage of the maximum resistance (0 - 100 per cent), is your level of difficulty,...

METRICS Ride by the numbers. Measure the effectiveness of your ride using defined resistance, specific cadence and energizing music to push yourself to achieve your goals. Compete with riders fro...

Welcome! We encourage first-time riders to arrive 15 minutes prior to class in order to have plenty of time to get to know the studio, sign a waiver (download waiver PDF), and get properly set-up o...

We offer complimentary rental shoes provided at check-in. If you prefer to bring your own shoes, our pedals are compatible with LOOK Delta cleats. We have a filling station and encourage you to bri...

All of our London studio rides are filmed for our live stream and on-demand library. You may or may not be visible on camera, depending on your seat and how that particular class is filmed. General...

We recommend that you wear a tank top or t-shirt on top. Form-fitting pants or shorts that stay out of the way of moving pedals are ideal bottoms.

When you go to set up your bike, you will first be asked to connect to your wireless network. We recommend having your wireless network password available when you receive your bike. If you run int...

As a rule of thumb, we recommend you place your Peloton bike near your WiFi router or access point for the strongest connection. If you run into trouble connecting your bike to your wireless networ...