Setting Up Your Bike – Peloton Support

Here is a guide that includes all that you need to know to get started on your new Peloton bike:

You can find this tutorial on your bike touchscreen in a series of videos called Peloton 101. This is a series of videos that outline how to adjust your bike for a more comfortable ride. To find i...

Arranging your in-home bike delivery

If you have any questions about your delivery or delivery schedule, please reach out via the contact information provided in your order confirmation email. Our delivery teams will work with you to ...

Tips for placing your bike in your home

When your Peloton bike arrives, your delivery technician will ask where you would like your bike installed. Here are a couple of tips we’ve heard from our members on where to place your bike in you...

What to expect from the in-home delivery and set up of your Peloton bike

Once in your home, the delivery technician will need 15 to 30 minutes to complete the assembly of your bike. All technicians are professional, courteous and will be respectful in your home. Your t...

What do I need to activate my bike?

You’ll need either the login credentials (email and password) associated with your Peloton order or a subscription activation key. At the start of the activation process, you’ll be prompted to put...

How to activate if you didn't purchase the bike?

If you received the bike as a gift or if someone else in your home purchased the bike, you’ll need to use your subscription activation key after entering your personal email. Your subscription act...

Why do I need to put my payment information in on the bike?

If we do not have a payment on file, we ask for payment information associated with your account so we can provide you with access to Peloton content. This card will be used to process subscription...

Clipping into your Peloton bike

For instructions on how to clip into your Peloton bike, please watch the video below:

Setting up your Peloton account

When you first turn on your new Peloton bike, you will be asked to log in using the email and password from your Peloton account. All bike owners automatically have a Peloton account created for th...

Adding additional riders to your Peloton bike

Assembling toe cages

To assemble your toe cages, you’ll need to attach the loose cords. Start by grabbing one of the cords and threading it through the base of the toe cage, then up through the loops at the top. Be ...

Understanding your metrics

Your Cadence, measured in RPMs (rotations per minute), is how fast you're pedaling. Resistance, measured as a percentage of the maximum resistance (0 - 100 percent), is your level of difficulty, w...

Connecting the Peloton bike to your wireless network

When you go to set up your bike, you will first be asked to connect to your wireless network. We recommend having your wireless network password available when you receive your bike. If you run int...

Testing the wireless connection for the Peloton bike

As a rule of thumb, we recommend you place your Peloton bike near your WiFi router or access point for the strongest connection. If you run into trouble connecting your bike to your wireless networ...

First Position

Second position

Third position